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Service Manager
2 months ago
Are you a top performer in plumbing repair and maintenance? Thompson Family Plumbing is seeking a dedicated Service Manager to elevate our team. If you have excellent customer service skills and a knack for leadership, we want you
Overview : We are looking for an experienced Service Manager with a strong background in plumbing repair and maintenance. The ideal candidate will possess exceptional customer service skills and the ability to lead a team effectively.
Duties & Responsibilities
Oversee daily operations of the service department
Manage and lead a team of technicians and service advisors
Ensure quality service and repairs are performed efficiently
Provide exceptional customer service and address customer inquiries and concerns
Conduct plumbing diagnostics and recommend appropriate repairs
Upsell additional services or products as needed
Maintain accurate records of repairs, inventory, and customer interactions
Requirements
Experience in plumbing repair, plumbing sales, plumbing diagnostics, and customer service
Strong customer service skills with the ability to communicate effectively with customers and team members
Proven track record of managing a service department or plumbing facility
Ability to work in a fast-paced environment and prioritize tasks effectively
Leadership skills to motivate and guide the service team towards achieving department goals
Health Plan
Vision Service Plan
Paid Holidays
Paid Time Off (Vacation, Sick Days, Personal Days)
Technical Training Programs
Incentive Compensation Programs
Fetching Great Reviews for 10+ Years
What Our Valued Customers Are Saying
“Always go above and beyond for their customers”
Once again Thompson Family Plumbing came in and took care of us as if we were their family. They always go above and beyond for their customers and make you feel like you are important to them. I can’t thank them enough for coming in and taking care of the issues that I had with my home as quickly as they did. Absolutely the best plumbing company around. Thank you, John and Devynn for everything.
“Price was more than reasonable, especially last minute”
What a great local family company. Had a little issue today (Saturday). Gave them a call. The lady said she would have someone here between 3 & 5. It was at 1 when I called. 3:00 on the nose Don was here. Don was very friendly and had the broken pipe fixed in no time at all. The price was more than reasonable, especially last minute on a Saturday.
-Andy S.
“Fantastic job of analyzing the situation and making all the necessary repairs”
Thank you Thompson Family Plumbing for your quick and professional service. Don did a fantastic job of analyzing the situation and making all the necessary repairs. Clients were happy with the professionalism and knowledge that Don possessed in getting the job done. Ashley went out of her way to ensure that an appointment was made asap for the clients.
“Took care of it in no time”
Plumbing technician Dean Taylor came over last week to set up a line so I could get a dishwasher installed. I didn’t have the proper setup but he took care of it in no time Now the installers will have no problem doing it. He was very knowledgeable and professional. I will definitely have him come back for other plumbing jobs. From start to finish everyone I spoke to was very helpful Their customer service is outstanding
“Gave me great peace of mind”
Great experience with TFP They were super professional and friendly, exactly on time, fixed the issue, AND were inexpensive. I received a text when to expect them with a picture of my two technicians (Dean & Kade) AND their license numbers included in the text. This gave me great peace of mind as I am a woman that lives alone. I highly recommend Thompson Family Plumbing
“Integrity and honesty”
I cannot say enough good things about this amazing company. We found them through reading other people’s reviews on Yelp. They have helped us with a plumbing issue and installing a new hot water heater. They are prompt, reasonable, and incredibly helpful. John’s integrity and honesty along with the rest of the crew would make it a pleasure to recommend to anyone and everyone.
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