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Client Support Specialist

1 month ago

Scottsdale, United States SmartRent Full time
Who We Are

Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.

We're doing big things in the proptech world SmartRent has been recognized as a winner of HousingWire's Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte's 2023 Technology Fast 500™ list of fastest-growing companies; and our CEO, Lucas Haldeman, was recognized as an EY Entrepreneur Of The Year® 2023 -and we're just getting started.

Job Description

SmartRent is looking for Client Support Specialists to provide excellent customer service to our growing user base. This user base includes Property Managers, Leasing Agents, Maintenance Technicians, and everyday Renters. We pride ourselves in providing amazing support to our rapidly growing user base and strive to go above and beyond for our customers. We measure our team's success in terms of how responsive we are and how many expressions of gratitude we get from customers. You'll play a crucial role in maintaining our friendly and personal rapport with our customers while our company scales in size.

We can offer a great career path for the ambitious individual who wants to learn, grow and acquire a number of highly valued technical skills.

Responsibilities
  • Answering calls from our customers and identifying initial issues.
  • Successfully resolving customer requests via email, phone and chat while utilizing a varied set of ticketing, content and task management tools.
  • Identifying and tasking issues which require involvement from our Engineering team.
  • Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.
Required Qualifications
  • Ability to multitask and handle customer issues over the phone, chat, email, and messaging.
  • Excellent written and verbal communication skills.
  • An excellent work ethic and attention to detail.
  • Willingness to work specific hours to provide time-based coverage to our customers; including morning and evenings Monday-Friday.
Preferred Qualifications
  • Prior experience taking calls directly from customers in a technical support capacity.
  • Experience with support ticket systems (we use Zendesk).
  • Knowledge of Enterprise Hardware/Software or SaaS Solutions.
  • Knowledge of Smart home devices and how to troubleshoot them.
  • Bilingual (Spanish) is a big plus.
NOTE: Must be willing to work in our Scottsdale, AZ headquarters. We have a hybrid work environment and expect our team members to be in-office 3 days a week, 2 days working from home. After the training period, you'll be given an 8-hour shift between the hours of 6:00am-6:00pm MST Monday-Friday.
#LI-Hybrid
#LI-AV1

For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You'll fit right in if you:
  • Do the hard work and go out of your way to deliver excellence
  • Own outcomes and learn from your mistakes
  • Are a collaborative and supportive team player; win or lose you lift others up
  • Value authenticity, other's perspectives, and diversity in the workplace
  • Have a passion for smart tech and the real estate industry


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