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Client Relations Specialist

2 months ago

Scottsdale, Arizona, United States GunBroker Full time
Job Overview

Are you dedicated to fostering outstanding client interactions? GunBroker is seeking an individual like you to become a vital member of our energetic Client Relations team. In this role, you will immerse yourself in understanding client needs, communicate effectively to resolve their concerns, and discover avenues to enhance the overall client experience.

Position Type: In-Office

Working Hours: Monday-Friday 8am-4pm

KEY RESPONSIBILITIES

The responsibilities of the Client Relations Specialist include, but are not limited to:

  • Conducting comprehensive research to gain insights into the client experience.
  • Effectively understanding and articulating client needs and requests.
  • Identifying potential enhancements to the client experience and suggesting improvements.
  • Professionally addressing client inquiries and concerns through various communication channels.
  • Efficiently gathering necessary information to fulfill client requirements.
  • Providing accurate and effective support to clients in resolving their issues.
  • Utilizing client feedback to continually enhance and uphold the overall client experience.
  • Exhibiting a strong sense of urgency in managing tasks, ensuring timely and high-quality completion.
  • Demonstrating the ability to work independently or collaboratively within a team.
  • Performing any additional tasks as assigned by management.

Qualifications:

Minimum Education:

  • High school diploma or equivalent.
  • Associate's or Bachelor's degree preferred.

Minimum Skills and Experience:

  • 2 years of experience in Client Relations.
  • 1 year of experience with Zendesk or a similar CRM system.
  • Proficient in Microsoft Office Suite, particularly Word and Excel.
  • Knowledge of e-commerce is highly desirable.
  • Basic understanding of compliance and restricted items.
  • Excellent writing and proofreading abilities.
  • Reliable multi-tasker with a strong work ethic.
  • Attention to detail and the ability to align with broader strategies.
  • Ability to work both independently and as part of a team.
  • Maintain professionalism and composure in all situations.