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Client Support Specialist

2 months ago

Scottsdale, Arizona, United States Cable Shopping Network Full time
Client Support Specialist at The Cable Shopping Network

The Cable Shopping Network specializes in the marketing of rare and collectible coins sourced from mints around the world. With over twenty years of industry experience, we have achieved an A+ rating from the Better Business Bureau, reflecting our commitment to customer satisfaction and steady growth.

If you are eager to become part of a vibrant team within a flourishing sector, this is an excellent opportunity. We take pride in delivering personalized customer service, ensuring that every interaction is handled by a knowledgeable professional rather than an automated system.

At The Cable Shopping Network, we foster a relaxed yet professional environment that distinguishes us from conventional customer service teams. We offer competitive remuneration, which includes a base salary along with the potential for monthly team bonuses. Furthermore, we provide a comprehensive benefits package and paid time off for major holidays, making this a full-time position from Monday to Friday.

If you are enthusiastic about customer service and believe you could be a significant asset to our team, we would love to hear from you.

Key Responsibilities:
  • Professionally handle inbound customer service inquiries
  • Conduct outbound calls for customer account updates
  • Deliver accurate information regarding accounts, products, shipping, and billing
  • Resolve customer concerns efficiently
  • Build enduring relationships with clients
  • Complete tasks assigned by management
  • Maintain thorough account documentation
  • Educate clients on products and policies
  • Manage replacements, returns, and refunds
  • Process orders for both new and existing clients
  • Bilingual abilities are advantageous
Education and Requirements:
  • High school diploma or equivalent
  • Successful completion of drug screening and background check
Experience:
  • 1-2 years in customer service or call center environments