Client Relations Specialist

2 weeks ago


Scottsdale, Arizona, United States GunBroker Full time
Position Overview

Are you dedicated to delivering outstanding client interactions? GunBroker is seeking an individual who embodies this passion to become a vital member of our Customer Support division. In this role, you will immerse yourself in understanding client requirements, communicate effectively to address their concerns, and pinpoint avenues to enhance the overall client journey.

Work Schedule: Monday to Friday, 8 AM to 4 PM

KEY RESPONSIBILITIES

The responsibilities associated with the Client Relations Specialist position include, but are not limited to:

  • Conducting comprehensive research to develop a profound understanding of the client experience.
  • Effectively interpreting and articulating client needs and requests.
  • Identifying potential enhancements to the client experience and suggesting improvements.
  • Professionally managing client inquiries and concerns through various communication channels.
  • Efficiently gathering necessary information to fulfill client requirements.
  • Providing precise and effective assistance to clients in resolving their issues.
  • Leveraging client feedback to perpetually enhance and sustain the overall client experience.
  • Exhibiting a strong sense of urgency in task management, ensuring timely and high-quality completion.
  • Demonstrating the ability to work autonomously or collaboratively within a team setting.
  • Executing any additional responsibilities as assigned by management.

Qualifications:

Minimum Education:

  • High school diploma or equivalent.
  • Associate's or Bachelor's degree preferred.

Minimum Skills and Experience:

  • Two years of experience in Customer Support.
  • One year of experience with Zendesk or a similar CRM system.
  • Proficient in Microsoft Office Suite, particularly Word and Excel.
  • Familiarity with e-commerce is highly desirable.
  • Basic understanding of compliance and restricted items.
  • Exceptional writing and proofreading abilities.
  • Dependable multi-tasker with a strong work ethic.
  • Attention to detail, along with the capability to align with broader strategies.
  • Ability to work independently and collaboratively within a team environment.
  • Maintain professionalism and composure in all situations.


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