Client Support Specialist

2 weeks ago


Scottsdale, Arizona, United States Landsea Homes Full time

Position Title: Customer Care Representative

Location: Scottsdale, AZ

Objective:

The Customer Care Representative is dedicated to delivering exceptional service to all homeowners. This role is essential in supporting the Customer Care Department, ensuring that all homeowner interactions are handled with efficiency, courtesy, and professionalism. The representative will assist in managing warranty requests and facilitate thorough walkthroughs to educate homeowners about their new residences.

Key Responsibilities:

  1. Conduct quality control inspections in line with established guidelines.
  2. Prepare homes and lead homeowner orientations.
  3. Collaborate with construction teams to ensure high-quality home delivery.
  4. Address homeowner inquiries promptly regarding warranty repairs within departmental standards.
  5. Visit homes to perform inspections and provide detailed assessments for service requests.
  6. Coordinate and schedule subcontractors for necessary home repairs.
  7. Manage incoming calls from homeowners, subcontractors, and office personnel.
  8. Generate purchase orders, work orders, and other essential documentation accurately and timely.
  9. Perform minor repairs, adjustments, and touch-ups as needed.
  10. Seek and obtain homeowner acknowledgment for completed work.
  11. Maintain a safe, professional, and organized work environment.
  12. Encourage positive feedback from homeowners through surveys.

Essential Attributes:

The ideal candidate will demonstrate a strong commitment to the mission of the Customer Care Department and Landsea Homes. They will foster excellent relationships with team members, homeowners, prospective clients, vendors, and subcontractors. The candidate should take initiative in organizing and completing tasks according to company procedures and deadlines, utilizing sound judgment to resolve issues based on industry knowledge and homeowner service history.

Qualifications:

  • High school diploma or GED; a minimum of 5 years in customer service, with at least 12 months of experience in home construction and customer care preferred.
  • Associates Degree or relevant certification is advantageous.
  • General understanding of the residential construction industry, tools, and equipment.
  • Basic ability to interpret blueprints.
  • Strong written and verbal communication skills.
  • Proficient problem-solving abilities.
  • Basic computer skills, including MS Office applications.
  • Familiarity with smartphones, tablets, and relevant applications.
  • Numerical aptitude.

Physical Requirements:

This role involves both office and field duties, necessitating the ability to operate a vehicle, climb stairs and ladders, read plans, and lift items exceeding 50 pounds. Office tasks will require extended periods of sitting at a computer, completing paperwork, and managing phone communications.

Safety Considerations:

This position is safety-sensitive, involving tasks that may impact the safety and health of the employee and others. Training in OSHA standards, CPR/First Aid, and fire safety will be provided by the company.

Travel Requirements:

Occasional travel to various projects and the corporate office may be necessary.

This is a full-time position. Candidates must be authorized to work in the United States.



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