Client Experience Partner

3 weeks ago

Atlanta, United States CareerBuilder Full time

Join our Wheels team and be part of a dynamic, exciting and engaging business

Together Lets Go Far

Essential Functions

Reviews analysis of reporting and educates customers how their team can maximize the use of LeasePlans products and services to achieve their specific business goals (speak the customers language).
Collaborates with the Client Success (CS) team to identify, pre-plan and present the operational customer service initiatives and recommendations of the quarterly client business review (QBR) meetings.
Coordinates the needs of the customer and aligns the teams to work towards a smooth implementation of services for new customers, including collaboration with onboarding to ensure proper data integrity and proper expectations are set for the customer.
Identifies ways to modify customer or driver behavior to improve operations' ability to serve the account more effectively.
Defines, investigates, and ensures effective resolution of conflict or complex customer issues.
Demonstrates thorough understanding of LeasePlan products and services, benefits and limitations and how they work most effectively within customer environment.
Ensures customers are aware of how ePlan and MyLP app can help them, and their drivers, make the most out of their products and services.
Level sets customers understanding of processes and services in relation to their fleet and policies.
Plans and provides oversight of action steps and execution towards cost savings management, asset optimization, fleet policy recommendation, per strategic roadmap in alignment with the Client Success (CS) team.
Advises and works with customers using discretion, independent judgment and a challenger mindset, to recognize needs and recommend solutions.
Interprets and analyzes reporting metrics and statistical data to bring operational insights to clients.
Identifies areas of opportunities that create greater efficiencies within customers operation.
Presents performance reporting (dashboard metrics, benchmark analysis, and best in class practices) to customers to communicate the value that LeasePlan is delivering based on customer objectives.
Identifies and presents cost savings and cost avoidance LeasePlan is providing to customers.
Leads and coordinates internal, cross functional teams to improve customer experience processes and outcomes, in order to improve outcomes for the client and LeasePlan.
Facilitates consistent cadence of touch points with key account team members and cross functional teams (Ops, Finance, IT, etc).
Conducts regular internal meetings to review customer expectations and ensure customer satisfaction.
Ensures oversight of completed requests and activities, complex or routine, are delivered in accordance with contract and per LeasePlan and customer policies, procedures and priorities.
Other duties assigned to ensure overall departmental efficiency.
Other Duties

Clearly adheres to set processes regarding communication and collaboration.
Maintains proficiency in all LeasePlan systems and technology.
Identifies customer development opportunities.
Identifies prioritized service and supports focus areas that meet client goals and expectations.
Acts as a market expert with respect to electric vehicles.
Acts as a subject matter expert within the company.
Other duties and responsibilities assigned.
Competencies

Facilitate and ensure Value Capture.
Proactively enlighten.
Drive and prioritize improvements.
Build customer relationships.
Teamwork and collaborate.
Differentiate with technical expertise.
Job Specifications

Leadership Responsibility: This position requires the ability to influence internal partners/function on behalf of strategic customers but does not have direct leadership responsibilities.

Work Environment: This position is in Alpharetta, GA and operates in a professional environment both in person and virtually.

Position Type/Standard Schedule: This is a Full-time position and is defined as flexible in terms for work location.

Travel: Minimal travel expected. Less than 15%.

Education & Experience

Degree in business, sales, marketing or specialist field required.
7+ years customer support experience and 5+ years servicing strategic accounts in customer facing roles or equlivent.
Electric vehicles and/or fleet experience a plus. Customer experience in fleet industry with expertise in customer experience journeys.
Experience formulating solutions with proven superior problem-solving skills for devising and implementing strategies involving quantitative analysis, conceptualization and communication of solutions
Proven ability to establish objectives, take ownership of work, provide direction through indirect influence to achieve strong customer outcomes with accountability for results
Project management experience
Customer experience technology experience in addition to PowerPoint, Excel and Word.
Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

At Wheels we believe that together as one team we can achieve amazing things for our clients and for our careers and professional development. We have brought together an incredible diverse team of dynamic and innovative professionals who share a single-minded passion for leading customer service and client success.

We value people who are courageous, determined, innovative and do the right thing.

When you join our team, youll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow
#J-18808-Ljbffr

  • Senior Client Partner

    3 weeks ago

    Atlanta, United States Apex IT Services Full time

    APEX IT Services (APEX) is looking to hire an industry veteran and/or Senior Client Partner, preferably one who has experience in Utilities industry Domain, to be based-out of Atlanta, GA. Please send in your profile to preetha@apex-its.comPosition: Senior Client PartnerLocation: Atlanta, GAJob Description:This Industry veteran and/or Senior Client Partner...

  • Senior Client Partner

    3 weeks ago

    Atlanta, United States Apex IT Services Full time

    APEX IT Services (APEX) is looking to hire an industry veteran and/or Senior Client Partner, preferably one who has experience in Utilities industry Domain, to be based-out of Atlanta, GA. Please send in your profile to preetha@apex-its.comPosition: Senior Client PartnerLocation: Atlanta, GAJob Description:This Industry veteran and/or Senior Client Partner...

  • Senior Client Partner

    3 weeks ago

    Atlanta, United States Apex IT Services Full time

    APEX IT Services (APEX) is looking to hire an industry veteran and/or Senior Client Partner, preferably one who has experience in Utilities industry Domain, to be based-out of Atlanta, GA. Please send in your profile to preetha@apex-its.comPosition: Senior Client PartnerLocation: Atlanta, GAJob Description:This Industry veteran and/or Senior Client Partner...

  • Client Experience Coordinator

    3 weeks ago

    Atlanta, Georgia, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Client Partner National Accounts

    2 weeks ago

    Atlanta, United States USIC Full time

    Job Description:Location: Southeast United StatesYou must reside in the SE US to be considered for this position.SummaryThe USIC Client Partner, National Accounts manages multiple named National Accounts providing commercial leadership for both existing business and new initiatives within the Energy & Utilities vertical markets. The Client Partner represents...

  • Client Partner

    3 days ago

    Atlanta, United States USIC Full time

    Job Description: Location: Southeast United States You must reside in the SE US to be considered for this position. Summary The USIC Client Partner, National Accounts manages multiple named National Accounts providing commercial leadership for both existing business and new initiatives within the Energy & Utilities vertical markets. The Client Partner...

  • Client Experience Summer Internship

    2 days ago

    Atlanta, United States Popmenu Full time

    Join us for an immersive eight week internship experience in the exciting world of SaaS and hospitality. As a client experience intern, you will dive into the heart of our business, partnering with our client onboarding, strategy and retention, support, and success teams. This opportunity promises an in-depth exploration of the important role client...

  • Client Experience Summer Internship

    3 days ago

    Atlanta, Georgia, United States Popmenu Full time

    Join us for an immersive eight week internship experience in the exciting world of SaaS and hospitality. As a client experience intern, you will dive into the heart of our business, partnering with our client onboarding, strategy and retention, support, and success teams. This opportunity promises an in-depth exploration of the important role client...

  • Partner Experience Specialist

    3 weeks ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Partner Experience Specialist $45k - $47k Medical, Dental, Vision, 401k, STD, LTD, Life Insurance PAYMENTS INDUSTRY EXPERIENCE IS REQUIRED Position Description Overview The role of Partner Experience Specialist , is responsible for working specifically with our referral partners to analyze merchant statements and support our Partner Experience Management...

  • Client Experience Coordinator

    2 weeks ago

    Atlanta, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • German Associate

    7 days ago

    Atlanta, United States Rödl & Partner Full time

    Description Rdl & Partner is seeking a full-time German Associate (Audit & Tax) to join our international public accounting firm in our US offices. Our headquarters is located in Atlanta, GA. We have other offices in Birmingham, AL, Charlotte, NC, Chicago, IL, Cincinnati, OH, Detroit, MI, Greenville, SC, Houston, TX, and Manhattan, NY. You will work with a...

  • Partner Experience Specialist

    3 weeks ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Partner Experience Specialist$45k - $47kMedical, Dental, Vision, 401k, STD, LTD, Life InsurancePAYMENTS INDUSTRY EXPERIENCE IS REQUIREDPosition Description OverviewThe role of Partner Experience Specialist , is responsible for working specifically with our referral partners to analyze merchant statements and support our Partner Experience Management team in...

  • Client Experience Coordinator

    3 weeks ago

    Atlanta, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Senior Tax Manager

    4 days ago

    Atlanta, United States Rödl & Partner Full time

    Description We are currently seeking a Senior Tax Manager to join our international public accounting practice, Rdl & Partner, in our Atlanta, Georgia office. Your responsibilities will focus on tax mainly corporate and partnership tax compliance and related consulting related to a broad range of domestic tax issues of U.S.-based foreign-owned subsidiaries....

  • Research and Development

    2 weeks ago

    Atlanta, United States Rödl & Partner Full time

    DescriptionWhat You Will Do:As a Research and Development Tax Credit Associate, you will provide clients with insights relating to cash saving, refund, and deduction opportunities resulting from R&D-related investments. You will act as a trusted advisor to clients, guiding them through the complexities of the R&D tax credits, with a focus on optimizing the...

  • Partner Experience Specialist

    1 week ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Partner Experience Specialist $45k - $47k  Medical, Dental, Vision, 401k, STD, LTD, Life Insurance PAYMENTS INDUSTRY EXPERIENCE IS REQUIRED Position Description Overview The role of Partner Experience Specialist, is responsible for working specifically with our referral partners to analyze merchant statements and support our Partner Experience Management...

  • Partner Experience Specialist

    4 weeks ago

    Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

    Job DescriptionJob DescriptionPartner Experience Specialist$45k - $47k Medical, Dental, Vision, 401k, STD, LTD, Life InsurancePAYMENTS INDUSTRY EXPERIENCE IS REQUIREDPosition Description OverviewThe role of Partner Experience Specialist, is responsible for working specifically with our referral partners to analyze merchant statements and support our Partner...

  • Audit Associate

    3 weeks ago

    Atlanta, United States Rödl & Partner Full time

    Description We are currently seeking a full-time Audit Associate to join our international public accounting firm in our Downtown Atlanta office. You will work with a select team providing auditing and other assurance services to predominantly manufacturing and distribution clients. If you are seeking a dynamic workplace backed by supportive team members,...

  • Client Relations Specialist, Private Risk

    3 weeks ago

    Atlanta, United States Baldwin Risk Partners Full time

    The Client Relations Specialist serves as a resource to HNW clients and personally provides prompt, efficient and high-quality service.Principal Responsibilities:Communicate with clients regarding their policy(ies), document the detailed records of the communication in the client management program, and provide resolution to the client’s concern.Document...

  • Compensation Partner

    2 weeks ago

    Atlanta, United States Sage Group plc Full time

    Job Title Compensation Partner Job Description As the Compensation Partner for your client group at Sage, your role is to champion fair and competitive compensation practices. You'll work closely with People Business Partners and business leaders across functions and units to craft a global compensation strategy that not only values our people but also...