Client Experience Summer Internship

3 weeks ago

Atlanta, Georgia, United States Popmenu Full time

Join us for an immersive eight week internship experience in the exciting world of SaaS and hospitality. As a client experience intern, you will dive into the heart of our business, partnering with our client onboarding, strategy and retention, support, and success teams. This opportunity promises an in-depth exploration of the important role client experience plays within a business, spanning client education, data analysis, value creation, and client retention and adoption.

Our ideal intern is collaborative, coachable, creative, and excited to build a foundation for a career in SaaS client experience. This internship is designed to challenge you while allowing you to showcase and develop your skills alongside several CX teams and leaders.

This is a fully in-person internship based in our Atlanta office, but you will work and communicate with team members who are both in-person and remote.

What You'll Do:

  • Ensure clients are meeting launch deadlines via emails, calls and texts.
  • Outline needs and next steps for the client to complete onboarding (sending website previews, menu QA notes, reminders of outstanding tasks, etc.)
  • Menu and web design QA to ensure the submitted requests meet the expectations of the OBC before sending for their review.
  • Undergo training to become proficient in setting up clients on Popmenu's marketing suite.
  • Log activity dates and details of client interactions for tracking and reporting purposes.
  • Identify and document accounts with potential risks or issues that need further attention.''
  • Work with clients live on Popmenu's software to schedule business reviews with the Client Success Managers
  • Put together data to help clients see how they're meeting their goals in Popmenu
  • Complete ad hoc client projects such as drafting mass communications, reviewing client data, etc.

What Will Set You Up for Success:

  • Currently enrolled in a business, advertising, sales, or communications program
  • Strong verbal and written communications skills
  • Eagerness to learn and develop strategic skills
  • Ability to work well in a collaborative team environment
  • Capability of managing multiple projects at once

Benefits Gained from This Internship:

  • Technical proficiency in using various tools on a software platform.
  • Tangible experience in a fast-paced client facing environment.
  • Exposure to cutting edge client experience concepts and methodologies.
  • Mentorship and guidance from experienced client experience practitioners.

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