Product Support Engineer

2 weeks ago

Phoenix, United States ASME Full time
ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what's next.

The talented, enthusiastic people at ASM are just like you: dedicated to improving people's lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.

***This role is not sponsorship eligible at this time***

As a Technical Product Support (TPS) Engineer at ASM, you will work with our customers as a system level expert focused on product support for new product development. This role will require 25-75% domestic and international travel (depending on product cycle).

Responsibilities:

  • Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.
  • Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc.
  • Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions.
  • Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks
  • Owns First in Fab (Alpha or Beta) customer shipments. Drives customer fab readiness (facilities set up), installation and start up through production qualification.
  • Detailed Reporting of field issues for new products in the field
  • Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites.
  • Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments
Education and Requirements:
  • Bachelor's or Master's Degree in Mechanical Engineering, Chemical Engineering or Electrical Engineering.
  • Hands-on and/or course work experience with hardware.
  • Strong technical troubleshooting skills.
  • High motivation, enthusiasm and curiosity to learn.
  • Interested in working with new products, testing them and becoming a system level expert.
  • Course work experience or interest in Arduino an open-source electronic prototyping platform enabling users to create interactive electronic objects is a plus.
  • Ability to travel (domestic and international) 25-75%

At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.

So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.

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