Electrical Sales Support Engineer

2 weeks ago


Phoenix, Arizona, United States Vertiv Full time

Position Overview:
The Inside Sales Engineer role is integral to our Electrical Reliability Services division. This position focuses on delivering sales and technical assistance to enhance our business operations.

About Us:
Vertiv is a leader in electrical engineering and testing, offering a wide range of maintenance, testing, and engineering solutions across various sectors, including utilities, data centers, renewable energy, and commercial and industrial markets.

Key Responsibilities:
- Provide comprehensive sales support to achieve regional sales objectives.
- Assess new leads based on their interest levels, decision-making capabilities, and purchasing authority.
- Maintain detailed records of customer interactions in the Sales Lead System.
- Engage with clients to deliver pricing details and quotations that align with company standards.
- Collaborate with sales representatives to facilitate the closure of sales.
- Stay informed about the latest technical knowledge regarding our products and those of competitors.
- Address customer inquiries from initial interest through to product shipment.
- Utilize the Oracle CRM system effectively to manage customer information.
- Develop a strong understanding of our product offerings and services.
- Provide accurate sales forecasts on a monthly, quarterly, and annual basis.
- Share industry insights and competitor intelligence as needed.
- Work collaboratively with internal sales support teams and external distribution channels.

Required Competencies:
To excel in this role, candidates should demonstrate the following competencies:
- Written Communication: Ability to convey information clearly and effectively across various formats.
- Job Knowledge: Possess the necessary skills and knowledge to perform job duties efficiently.
- Accountability: Show self-motivation and responsibility for achieving set goals and deadlines.
- Communication: Effectively share relevant information in a concise manner, considering the audience.
- Decision Making: Proactively address issues and know when to escalate matters for resolution.
- Flexibility: Adapt to changing priorities and support organizational changes positively.

Qualifications:
- Bachelor’s degree in Engineering, Marketing, Business, or a related field.
- 2-5 years of experience in proposal and quote writing.



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