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Operations Specialist

2 months ago

Florida City, United States Amazon Full time

The FBA Operations Specialist is responsible for monitoring fulfillment value chain processes, from daily operations to compliance, in coordination with internal and external stakeholders. You will mainly fix daily issues, and propose ways to fix recurrent defects for good. You are passionate about customer experience, and define yourself as a problem-solver. You have a high willingness to take ownership of solving long-standing issues that no ones dares to tackle. You scrutinize details, identify disruption patterns, comfort anecdotes by data, and propose long-term solutions. You are analytical, relentless on understanding the root cause of a problem, and inventing solutions. Roles and Responsibilities:

Monitor efficient functioning of the assigned fulfillment facility, suggest and deploy improvements; Accumulate data from various sources, identify the most relevant one, present in a way that would help take action; Foresee implications based on current data and trends; Dive deep on operational issues root causes; Create and track operational metrics Be organized and prompt in notifying/solving the situations Serve as a liaison between internal and external stakeholders Train our Selling Partners for action and conformance of norms and practices. Key Responsibilities:

Monitor inventory levels and work with vendors/suppliers to maintain optimal stock levels in Amazon's fulfillment centers Process inbound shipments of inventory to Amazon's warehouses, including coordinating logistics and ensuring accurate labeling/packaging Troubleshoot and resolve any issues with inventory receiving, storage, or picking/packing of orders Analyze sales data and forecasts to identify trends and proactively plan for inventory needs Coordinate with the customer service team to handle any order-related issues, returns, or inquiries Prepare and analyze performance reports on FBA metrics such as sell-through rates, inventory turns, and fulfillment costs Identify and implement process improvements to drive operational efficiencies within the FBA supply chain Serve as the main point of contact for Amazon's FBA team, escalating issues as needed Collaborate cross-functionally with marketing, finance, and other teams to support the overall FBA strategy BASIC QUALIFICATIONS

Experience analyzing data and best practices to assess performance drivers Experience with Excel Bachelor Degree completed English proficiency: Advanced (written and spoken) PREFERRED QUALIFICATIONS

Knowledge of e-commerce and the book industry

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