Call Center Representative

1 month ago

Lenexa, United States TrueML Full time
Why TrueAccord?

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

As a Bilingual Call Center Representative at TrueAccord, you have the opportunity to play a critical part in the lives of customers you serve through their financial recovery. We empower you to provide empathetically driven service and solutions to your customers every day. You will play a pivotal role in realizing our mission to take negative experiences out of debt collection forever. Join us in our dynamic call center and be a part of the solution

Pay:

Total compensation is $21/hour

Opportunity to earn monthly performance bonuses

Current Available Full-Time Shift:

M-F 9:30am to 6:00pm with an 8am to 12pm shift every other Saturday.

Office Location (this is an in-office role):

16011 College Blvd Suite 130, Lenexa, KS 66219.

Benefits We Offer:

*** Full medical, dental, and vision

*** 401k through Charles Schwab

*** Monthly performance bonuses

*** 20 days of PTO, 9 paid holidays

*** Short + long-term disability, company-paid life insurance

*** Family-friendly maternity and paternity leave

*** A fun office environment, complete with snacks, coffee, and even movie streaming

*** Ergonomic seating and new under-desk treadmills

*** Career Ladders Program for internal growth and promotions

*** Raffles

*** Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more

*** PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.

*** Paid time off to do volunteer work in your community

What You'll Do:
    • Provide exceptional customer service.
    • Guide and motivate customers through the collections process.
    • Manage a variety of communication channels (email, inbound calls, chat, and making outbound calls) to work with consumers and establish payment solutions for debt collection and account resolution.
    • Meet key performance indicators as outlined by management.
    • Meet expected quality and compliance standards.
What We're Looking For:
    • Professional-level fluency in English and Spanish
    • High school diploma or GED required.
    • Professional communication and interpersonal skills.
    • Call Center experience preferred.
    • Attention to detail and critical thinking.
    • Skilled in problem-solving, negotiating, and resolving conflicts.
    • Commitment to providing best in class customer service.
    • Prioritize multiple tasks to ensure successful completion of each debt collection attempt.
    • Ability to work in fast-paced and changing environment.


Our Dedication to Diversity & Inclusion

TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you're looking for an opportunity to do impactful work, join TrueAccord and make a difference.

For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

  • Medical Scheduler

    2 months ago

    Lenexa, United States Medix Full time

    Medix is hiring for Medical Scheduler/Call Center Representatives for one of our top healthcare clients in Overland Park! Role Overview : Take high volume inbound calls from patients Schedule new and existing patients for appointments and handle referrals Outbound calls to follow up with upcoming patient appointments Beginning of week is higher call...

  • Medical Scheduler

    2 weeks ago

    Lenexa, United States Medix Full time

    Medix is hiring for Medical Scheduler/Call Center Representatives for one of our top healthcare clients in Overland Park! Role Overview : Take high volume inbound calls from patientsSchedule new and existing patients for appointments and handle referrals Outbound calls to follow up with upcoming patient appointmentsBeginning of week is higher call volume,...

  • Medical Scheduler

    4 weeks ago

    Lenexa, United States Medix Full time

    Medix is hiring for Medical Scheduler/Call Center Representatives for one of our top healthcare clients in Overland Park! Role Overview : Take high volume inbound calls from patientsSchedule new and existing patients for appointments and handle referrals Outbound calls to follow up with upcoming patient appointmentsBeginning of week is higher call volume,...

  • Call Center Operations Manager

    3 days ago

    Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

    **Job Summary:**As a Call Center Supervisor at Choctaw Resort Development Enterprise, you will be responsible for the overall management of the Call Center. Your key objective will be to ensure that phone calls are answered and connected in a timely manner, while also providing accurate general information to callers.**Responsibilities:**Maintain appropriate...

  • Call Center Supervisor Lead

    3 days ago

    Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

    Job SummaryThis is a challenging and rewarding role that requires a unique blend of leadership, technical, and interpersonal skills. As a Call Center Supervisor Lead, you will be responsible for supervising a team of customer service representatives, ensuring that they provide timely and effective support to customers, and driving continuous improvement in...

  • Call Center Supervisor

    1 day ago

    Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

    **Job Summary**As a **Call Center Supervisor** at the Choctaw Resort, you will oversee the daily operations of our call center team, ensuring seamless customer service and exceptional guest experiences. This role involves managing staff, resolving issues, and maintaining accurate records.**About the Role**We are seeking an experienced supervisor to lead our...

  • Call Center Specialist

    1 week ago

    Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

    Are you passionate about delivering exceptional guest experiences? Do you have a knack for problem-solving and communicating effectively? We are seeking a skilled Call Center Specialist to join our team at the Choctaw Resort Development Enterprise.Job Summary:As a Call Center Agent, you will be responsible for providing outstanding guest service while...

  • Call Center Director

    2 days ago

    Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

    Job SummaryWe are seeking a highly skilled Call Center Director to join our team at the Choctaw Resort Development Enterprise. This is an excellent opportunity for an experienced leader to oversee the daily operations of our contact center, ensuring that our customers receive exceptional service and support.

  • Resort Call Center Manager

    3 days ago

    Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

    **Job Overview**The **Call Center Supervisor** position at the Choctaw Resort offers a unique opportunity to lead a dynamic team and drive exceptional customer service. As a key member of our resort's operations team, you will contribute to creating memorable experiences for our guests.**Key Responsibilities**Directly supervise the daily activities of the...

  • Call Center Team Member

    1 week ago

    Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

    Join Our TeamChoctaw Resort Development Enterprise is seeking a skilled and customer-oriented Call Center Team Member to join our team. As a Call Center Team Member, you will be responsible for providing exceptional customer service, handling guest inquiries, and resolving issues in a timely and professional manner.ResponsibilitiesRespond to guest calls,...

  • Call Center Associate

    5 months ago

    Lenexa, United States The University of Kansas Health System Full time

    Position Title Call Center Associate - Primary Care Southlake Campus Position Summary / Career Interest: The OAM (Office of Access Management) Call Center Associate assists patients with scheduling appointments and insurance registration with The University of Kansas Health System's outpatient clinics. The staff works onsite in a call-center environment...

  • Customer Service Representative

    1 week ago

    Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

    Job SummaryThe Customer Service Representative role at Choctaw Resort Development Enterprise is an exciting opportunity to join our team and make a positive impact on our guests' experiences. As a key member of our Call Center, you will be responsible for providing exceptional customer service, handling guest inquiries, and resolving issues in a timely and...

  • Customer Care Representative

    2 weeks ago

    Lenexa, United States Atlantic Group Full time

    Job Overview - Customer Care Representative: Join our healthcare client as a Customer Care Representative in Lenexa, KS. In this contract role, you will be responsible for delivering exceptional customer service through multiple communication channels, assisting with health-related inquiries, and supporting a variety of client needs. Compensation: $17-...

  • Member Service Representative

    3 weeks ago

    Lenexa, United States CommunityAmerica Credit Union Full time

    Open Shifts: Monday-Friday from 8am-5pm, and rotating Saturdays from 9am-2pm Monday- Friday from 8:30am-5:30pm, and rotating Saturdays from 9am-2pm Monday-Friday from 9am-6pm, and rotating Saturdays from 9am-2pm. Job Summary The Member Service Representative provides prompt and professional financial support and service to new and existing Credit Union...

  • Smart Home Automation Representative

    2 days ago

    Lenexa, Kansas, United States SMART SQUAD SECURITY LLC Full time

    Job SummaryWe are seeking an experienced Smart Home Automation Representative to join our team at Smart Squad Security LLC. In this role, you will be responsible for promoting our smart home security and automation services to homeowners and businesses. You will work closely with sales center representatives to manage relationships and generate new leads,...

  • Customer Service Representative

    2 weeks ago

    Lenexa, United States Thomas Scientific Full time

    The Customer Service Representative assists customers with all aspects of the order taking process, answers questions about products and processes returns, and works cross functionally across departments to ensure a positive customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES• Promptly answer phones and route calls appropriately.• Conduct outbound...

  • Customer Service Representative

    2 weeks ago

    Lenexa, United States Thomas Scientific Full time

    The Customer Service Representative assists customers with all aspects of the order taking process, answers questions about products and processes returns, and works cross functionally across departments to ensure a positive customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES• Promptly answer phones and route calls appropriately.• Conduct outbound...

  • Customer Care Representative

    2 weeks ago

    Lenexa, United States Atlantic Group Full time

    Location: Lenexa, KS Type: Temporary Job #40350 Salary: $17.00 Job Overview - Customer Care Representative: Join our healthcare client as a Customer Care Representative in Lenexa, KS. In this contract role, you will be responsible for delivering exceptional customer service through multiple communication channels, assisting with health-related...

  • Customer Care Representative

    2 weeks ago

    Lenexa, United States Atlantic Group Full time

    Location: Lenexa, KS Type: Temporary Job #40350 Salary: $17.00 Job Overview - Customer Care Representative: Join our healthcare client as a Customer Care Representative in Lenexa, KS. In this contract role, you will be responsible for delivering exceptional customer service through multiple communication channels, assisting with health-related...

  • Member Service Representative

    4 weeks ago

    Lenexa, United States CommunityAmerica Credit Union Full time

    Summary Job Summary The Member Service Representative provides prompt and professional financial support and service to new and existing Credit Union members through phone calls and written communication, focusing on a positive member experience that builds and enhances member relationships to foster financial peace of mind. Open Shifts: * Monday-Friday...