Customer Care Representative

17 hours ago


Lenexa, United States Atlantic Group Full time

Job Overview - Customer Care Representative: Join our healthcare client as a Customer Care Representative in Lenexa, KS. In this contract role, you will be responsible for delivering exceptional customer service through multiple communication channels, assisting with health-related inquiries, and supporting a variety of client needs. Compensation: $17- $18/hour Location: Lenexa, KS Schedule: Monday to Friday, shifts between 7:00 AM and 6:00 PM (Central Time) Responsibilities as the Customer Care Representative: Customer Communication: Handle routine customer inquiries through phone, email, chat, and other digital platforms. Health-Related Support: Provide professional and empathetic customer service for health-related inquiries, following set scripts and procedures. Confidentiality: Maintain strict confidentiality for all patient and customer information. Outbound Calls: Make routine outbound calls to customers for health-related matters, ensuring accuracy and care. Problem Resolution: Address and resolve customer concerns, ensuring superior service quality. Qualifications for the Customer Care Representative: Experience: 1 year of Customer Service experience (Healthcare or laboratory experience preferred). Skills: Strong digital skills, including proficiency in Outlook, Excel, phone systems, and chat tools. Customer Focus: Proven ability to deliver consistent, high-quality customer service with accuracy and empathy. Location: Must be located within 30 miles of Lenexa, KS. J-18808-Ljbffr



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