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Operations Accounting Manager
2 months ago
About the Position
Under the general direction of the Lead- Operations Accounting Manager, the Operations Accounting Manager is a liaison between our internal finance organization and our customer’s AP departments. This role owns and manages the day-to-day activities of the production floor’s customer billing including onboarding, invoicing, and collecting functions. This role is a team leader, growing the organization by upholding our world-class customer service model and through accounting negotiation. This position ensures accurate cash flow and long-lasting business relationships.
About the Requirements
Associate degree in finance, supply chain, or another business-related field preferred, training/certification, or equivalent experience may be substituted for years of experience.
2 years of experience in collections, accounts receivable, or invoicing required
Previous Transportation experience a plus
Excellent relationship-building skills
Accountable, disciplined with a strong work ethic
Energetic, positive attitude
Excellent problem-solving and analytical skills
Excellent computer skills; Excel, Word, Outlook, PowerPoint, Flowcharts with advanced formulas in excel
Excellent organizational skills with a keen attention to detail
Effectively handle multiple tasks simultaneously, efficiently, and effectively while prioritizing activities and managing time
About the Accountabilities
Oversees the invoicing and collection process for a variety of accounts on multiple teams serving as the direct interface between customer’s AP departments and ITS’s AR.
Ensures world-class onboarding of new customers, assesses the current team customer base, and bridging operational gaps.
Leads best in class data integrity, improving processes on both the revenue and cost side of the production. Such activities include but are not limited to auditing, entering and processing data, releasing the production unit, invoicing, collecting, and applying payments.
Manages the Post-Release Change process and exercises independent discretion on writing off balances.
Collects past due amounts from customers and negotiates fees from customers in alignment with the company’s financial strategy.
Collects customer receivables in alignment with company KPIs daily, monthly, quarterly, and annual targets.
Manages the overall assigned accounts to limit unbilled and past due accounts at the team level and maximize cash flow through daily invoicing and collections.
In collaboration with the customer and team operations, develop, implement, and maintain standard operating procedures for billing to ensure adherence to each customer’s unique guidelines.
Onboard customers' financial requirements through appropriate setup for invoicing, payments, and credit standards.
Manage aging reports, and payment remittance to positive outcomes.
Collaborate with customers and team operations for problem resolution to customers’ accounts payable teams.
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