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Specialist, Collection

3 months ago

Scranton, United States The Wright Center Medical Group Full time

Job Type

Full-time

Description

POSITION SUMMARY

This position is responsible for the monitoring, processing, and transmission of all pre-collection, early out and bad debt accounts internally and to outside agency.

Requirements

ESSENTIAL JOB DUTIES and FUNCTIONS

While living and demonstrating our Core Values, the Collections Specialist will:

  • Monitor the insurance verification performed by front-desk staff during patient registration at clinic site. Escalate issues to Accounts Receivable Supervisor when appropriate.
  • Review the daily billing summary for insurance verification/patient registration issues and track errors by clinic/employee. Information will be gathered and used for individual training of the front-desk staff
  • Maintain accurate records of all collection activities, including correspondence and payment details
  • Take full responsibility for all accounts assigned and answers all inquiries concerning such accounts
  • Take actions to encourage timely payments on accounts
  • Report on collection activity and accounts receivable status
  • Develop effective repayment plans and monitor progress of payment
  • Respond to internal and external account queries in a timely and professional manner
  • Prepare pre-collection letters
  • Adjust off bad debt accounts
  • Refer delinquent accounts to outside agency when efforts to obtain payment have proven unsuccessful
  • Prepare daily and monthly collection file to be transmitted to outside agency
  • Process monthly collection payment from outside agency
  • Process bankruptcy forms
  • Prepare monthly and yearly bad debt reports
  • Process sliding fee applications
  • Apply sliding fee, prompt pay and self-pay discounts as applicable
  • Complete medical expense verification forms
  • Process monthly patient statements
  • Update addresses for returned statements
  • Collaborate with Navigator on patient insurance enrollment as appropriate
REQUIRED QUALIFICATION
  • High school diploma or equivalent
  • Previous experience working in collections or accounts receivable role
  • Knowledge of credit and collection processes and best practices
  • Excellent customer service skills required
  • Medent experience preferred
  • Knowledge of Microsoft Office software
  • Must be focused, self-directed, organized, and have demonstrated problem-solving abilities
  • Accurate and precise attention to detail
  • Excellent verbal and written communication skills
  • Able to work both independently and as part of a team