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Specialist, Collection
3 months ago
Job Type
Full-time
Description
POSITION SUMMARY
This position is responsible for the monitoring, processing, and transmission of all pre-collection, early out and bad debt accounts internally and to outside agency.
Requirements
ESSENTIAL JOB DUTIES and FUNCTIONS
While living and demonstrating our Core Values, the Collections Specialist will:
- Monitor the insurance verification performed by front-desk staff during patient registration at clinic site. Escalate issues to Accounts Receivable Supervisor when appropriate.
- Review the daily billing summary for insurance verification/patient registration issues and track errors by clinic/employee. Information will be gathered and used for individual training of the front-desk staff
- Maintain accurate records of all collection activities, including correspondence and payment details
- Take full responsibility for all accounts assigned and answers all inquiries concerning such accounts
- Take actions to encourage timely payments on accounts
- Report on collection activity and accounts receivable status
- Develop effective repayment plans and monitor progress of payment
- Respond to internal and external account queries in a timely and professional manner
- Prepare pre-collection letters
- Adjust off bad debt accounts
- Refer delinquent accounts to outside agency when efforts to obtain payment have proven unsuccessful
- Prepare daily and monthly collection file to be transmitted to outside agency
- Process monthly collection payment from outside agency
- Process bankruptcy forms
- Prepare monthly and yearly bad debt reports
- Process sliding fee applications
- Apply sliding fee, prompt pay and self-pay discounts as applicable
- Complete medical expense verification forms
- Process monthly patient statements
- Update addresses for returned statements
- Collaborate with Navigator on patient insurance enrollment as appropriate
- High school diploma or equivalent
- Previous experience working in collections or accounts receivable role
- Knowledge of credit and collection processes and best practices
- Excellent customer service skills required
- Medent experience preferred
- Knowledge of Microsoft Office software
- Must be focused, self-directed, organized, and have demonstrated problem-solving abilities
- Accurate and precise attention to detail
- Excellent verbal and written communication skills
- Able to work both independently and as part of a team