Enterprise Customer Success Account Manager
4 weeks ago
About the job As an Enterprise Customer Success Account Manager, you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for delivering customer value and enabling transformational customer outcomes. Key Responsibilities Build and Manage Relationships: Own overall customer relationships, identifying key stakeholders and developing strong connections with executive sponsors and core teams interacting with our solutions. Navigate complex, matrixed organizations to identify champions and ensure alignment between customer business goals and our product priorities. Understand Customer Needs: Develop a deep understanding of our customers' business challenges, objectives, and success metrics to help them achieve their desired outcomes. Build in-depth knowledge of 7SIGNAL products and how they can be leveraged to meet a wide range of business objectives. Strategize and Drive Growth: Develop and implement strategies that drive product adoption, engagement, and growth at scale, contributing to increased revenue. Enable consistent renewals to maintain existing revenue streams, while also identifying and executing on new growth opportunities. This role carries an annual sales quota for expansion within our current accounts. Data-Driven Analysis and Recommendations: Create forward-thinking, data-driven analyses and consultative recommendations that align with customer goals and quantify high-impact opportunities, providing clear action plans. Lead and Measure Success: Lead key partnership initiatives, including ongoing checkpoints, business reviews, and technical escalations. Identify critical goals and key performance indicators to clearly measure client satisfaction and success. Champion Customer Feedback: Act as a champion for our customers, working closely with internal teams to translate customer feedback into actionable product insights. Minimum Qualifications 7+ years of experience with Enterprise customers maintaining relationships with customers, partners, and industry influencers, driving collaboration, and driving customer satisfaction. Excellent relationship-building and communication skills. Excellent verbal, written, and presentation skills. Ability to identify and influence critical decision-makers. Ability to network multiple levels within an account up to C-Level. Prior experience selling SAAS IT solutions. Experience in networking is preferred. This is a remote position and may require up to 25% travel. #J-18808-Ljbffr
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Senior Customer Success Manager
2 weeks ago
Austin, Texas, United States Miro Enterprise Full timeAbout the PositionMiro is expanding its Customer Success division, seeking compassionate and client-focused professionals to enhance our team. An Enterprise Customer Success Manager plays a crucial role in ensuring the satisfaction and success of our Enterprise clients. Responsibilities include onboarding new clients, nurturing existing relationships, and...
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Austin, United States Miro Enterprise Full time****About the role**** Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! An Enterprise Customer Success Manager has many responsibilities - from onboarding Enterprise clients and setting them up for success to deepening relationships with our existing customers and maximizing...
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Enterprise Customer Success Account Manager
1 month ago
Austin, United States 7SIGNAL Full timeJob DescriptionJob DescriptionAbout the job As an Enterprise Customer Success Account Manager you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for delivering customer value and enabling transformational customer outcomes. Key ResponsibilitiesBuild and Manage Relationships:Own overall customer...
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Senior Customer Success Manager
2 weeks ago
Austin, Texas, United States Miro Enterprise Full timeAbout the PositionMiro is expanding its Customer Success division, seeking compassionate and client-focused professionals to enhance our team. An Enterprise Customer Success Manager plays a crucial role in various tasks, including onboarding Enterprise clients and ensuring their success, as well as nurturing relationships with current customers to maximize...
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Austin, United States Miro Enterprise Full time****About the role**** Miro is looking to hire a strong Enterprise Customer Success Lead to oversee our growing Enterprise team. In this role you will build, coach, and manage a quickly scaling team of Enterprise Customer Success Managers. As a member of the Customer Success leadership team, you will work closely with a multitude of cross-functional partners...
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Enterprise Customer Success Manager
1 month ago
Austin, United States Navan Full timeAs an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product...
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Senior Enterprise Client Success Manager
1 week ago
Austin, Texas, United States Miro Enterprise Full timeAbout the PositionMiro is expanding its Customer Success division, seeking dedicated and customer-focused professionals to enhance our team. An Enterprise Customer Success Manager plays a crucial role in ensuring the satisfaction and success of our Enterprise clients. This position involves onboarding new clients, nurturing existing relationships, and...
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Manager, Enterprise Customer Success
1 month ago
Austin, United States Jamf Full timeAt Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote, hybrid, and in-office positions. Work in the office, connect...
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Manager, Enterprise Customer Success
1 week ago
Austin, United States Jamf Full timeAt Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote, hybrid, and in-office positions. Work in the office, connect...
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Enterprise Customer Success Manager
4 days ago
Austin, Texas, United States Tricentis GmbH Full timeAbout the Role:We are seeking a highly skilled and experienced Enterprise Customer Success Manager to join our team at Tricentis GmbH. As a key member of our customer success organization, you will be responsible for driving customer growth and retention through strategic account planning, relationship building, and delivery of exceptional customer...
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Enterprise Customer Success Manager
5 days ago
Austin, Texas, United States AlertMedia Full timeAbout the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at AlertMedia. As a key member of our Customer Success organization, you will be responsible for driving growth, retention, and expansion of our most complex and high-value customer relationships.Key ResponsibilitiesBuild Strong Relationships: Develop and...
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Enterprise Customer Success Manager
2 days ago
Austin, Texas, United States AlertMedia Full timeAbout the RoleWe are seeking a highly skilled Enterprise Customer Success Manager to join our team at AlertMedia. As a key member of our customer success organization, you will be responsible for driving growth and retention across our enterprise customer base.Key ResponsibilitiesBuild Strong Relationships: Develop and maintain strong relationships with our...
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Enterprise Customer Success Manager
2 days ago
Austin, United States Way Service LTD Full timeHeadquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology for brands to unlock the extraordinary power of experiences. In a world where 76% of consumers would rather spend their money on experiences over material goods, Way provides the technology for brands to meet this rapidly changing consumer behavior. Way...
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Senior Customer Success Manager, Enterprise
1 month ago
Austin, Texas, United States CertifID Full timeCybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the...
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Senior Customer Success Manager, Enterprise
2 months ago
Austin, Texas, United States CertifID Full timeCybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the...
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Enterprise Customer Success Manager
2 weeks ago
Austin, Texas, United States Ambient AI, Inc. Full timePosition Overview:The Customer Success team at Ambient AI, Inc. plays a crucial role in fostering relationships with our enterprise clients. This team is tasked with guiding customers from the initial project kickoff through implementation, onboarding, training, and testing phases. They are instrumental in driving effective product utilization and providing...
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Austin, Texas, United States LogicMonitor Full timeAbout the Role:As a Customer Success Manager at LogicMonitor, you will play a critical role in driving the product and partnership success of our customers. You will be instrumental in building strong relationships with our clients, understanding their business goals, and helping them maximize value from their investment in our platform.Key...
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Customer Success Manager II, Enterprise
1 month ago
Austin, United States Braze Full timeAt Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside...
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Customer Success Manager II, Enterprise
4 weeks ago
Austin, United States Braze Full timeAt Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and...
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Strategic Enterprise Client Success Manager
1 week ago
Austin, Texas, United States Navan Full timeAs a Senior Customer Success Manager for Enterprises at Navan, you will act as a key advisor to our most significant clients, ensuring they achieve success with our platform and derive maximum value from our offerings throughout their engagement. Your role will involve comprehensively understanding client needs, facilitating the onboarding of new clients,...