Current jobs related to Enterprise Customer Success Account Manager - Austin - 7SIGNAL

  • Enterprise Customer Success Manager

    4 weeks ago

    Austin, United States Navan Group Full time

    Department: Account Management/Customer Success As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing...

  • Enterprise Customer Success Manager

    4 weeks ago

    Austin, United States SiteAware Full time

    Job Description: Siteaware is looking to hire an Enterprise Customer Success Manager (CSM) to join our growing team. You’ll be working directly with our existing customers to transform them into Siteaware advocates while also ensuring they are realizing the full value of their investment. As part of a small team, you’ll have a unique opportunity to be a...

  • Enterprise Customer Success Manager

    2 weeks ago

    Austin, Texas, United States Navan Full time

    Enterprise Customer Success ManagerAs a trusted advisor to key named/strategic customers, you will help them succeed with our platform and ensure they receive maximum value from our solution throughout their lifecycle.Key Responsibilities:Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge,...

  • Enterprise Customer Success Manager

    4 weeks ago

    Austin, United States AlertMedia Full time

    Do work that matters. At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our values, which reflect our view on what’s important and what’s right, include: We’re humans not...

  • Manager, Enterprise Customer Success

    3 months ago

    Austin, United States Jamf Full time

    At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote and hybrid positions. Depending upon the role, work in the...

  • Enterprise Customer Success Manager

    2 weeks ago

    Austin, Texas, United States DISCO Full time

    Job Title: Enterprise Customer Success ManagerThe Enterprise Customer Success Manager is a seasoned professional responsible for building and maintaining long-lasting relationships with clients. They oversee the client relationship, ensuring the value of DISCO is imminent in every interaction.Client Relationship Management: Builds strong relationships with...

  • Customer Success Manager, Enterprise

    4 weeks ago

    Austin, United States AlertMedia Full time

    Do work that matters. At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our values, which reflect our view on what’s important and what’s right, include: We’re humans not...

  • Enterprise Customer Success Manager

    4 weeks ago

    Austin, United States Way Service LTD Full time

    Headquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology for brands to unlock the extraordinary power of experiences. In a world where 76% of consumers would rather spend their money on experiences over material goods, Way provides the technology for brands to meet this rapidly changing consumer behavior. Way...

  • Enterprise Customer Success Manager

    1 month ago

    Austin, United States DISCO Full time

    Your Impact The Enterprise Customer Success Manager (CSM) is a seasoned CSM and has deep expertise and experience in the eDiscovery industry. They are responsible for the relationship and development of our largest and most complex accounts. They are considered a 'trusted partner' to these clients, allowing a consultative relationship where the client uses...

  • Enterprise Customer Success Manager

    1 month ago

    Austin, Texas, United States DISCO Full time

    About the RoleWe are seeking a highly skilled Enterprise Customer Success Manager to join our team at DISCO. As a key member of our customer success organization, you will be responsible for driving growth and retention across our largest and most complex accounts.Key ResponsibilitiesDevelop and execute customized success plans to drive growth and retention...

  • Enterprise Customer Success Manager

    4 weeks ago

    Austin, Texas, United States Way Service LTD Full time

    About Way Service LTDHeadquartered in Austin, Texas, with its EMEA HQ in Paris, Way Service LTD is the category-leading B2B technology for brands to unlock the extraordinary power of experiences. In a world where 76% of consumers would rather spend their money on experiences over material goods, Way provides the technology for brands to meet this rapidly...

  • Enterprise Customer Success Manager

    2 weeks ago

    Austin, Texas, United States LumApps Full time

    About the RoleLumApps is seeking a highly skilled Enterprise Customer Success Manager to join our Austin team. The Customer Success Team is dedicated to ensuring the successful adoption and expansion of LumApps' solutions within our customer organizations.As an Enterprise Customer Success Manager, you will be responsible for managing a portfolio of LumApps'...

  • Enterprise Customer Success Manager

    2 weeks ago

    Austin, Texas, United States DISCO Full time

    About the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at DISCO. As a seasoned professional in the eDiscovery industry, you will be responsible for building and maintaining strong relationships with our largest and most complex clients.Key ResponsibilitiesClient Relationship Management: Develop and execute strategies...

  • Enterprise Customer Success Manager

    6 days ago

    Austin, Texas, United States LumApps Full time

    About the RoleLumApps is seeking a skilled Enterprise Customer Success Manager to join our Austin team. The Customer Success Team is dedicated to helping customers get the most out of LumApps' Employee Experience Platform. Our goal is to provide a seamless and successful experience for our customers, ensuring they achieve their strategic business...

  • Enterprise Customer Success Manager

    6 days ago

    Austin, Texas, United States AlertMedia Full time

    About the Role:As a Manager within the Enterprise Customer Success team at AlertMedia, you will play a pivotal role in driving customer satisfaction, retention, and overall company growth. Reporting directly to the Director of Enterprise Customer Success, you will lead and mentor a team of Enterprise Customer Success Managers (CSMs) to ensure they excel in...

  • Enterprise Customer Success Manager

    4 weeks ago

    Austin, Texas, United States LumApps Full time

    About the RoleLumApps is seeking a highly skilled Enterprise Customer Success Manager to join our Austin team. As a key member of our Customer Success Team, you will be responsible for driving customer adoption and growth of our Employee Experience Platform.Key ResponsibilitiesManage a portfolio of LumApps Enterprise Customers, working closely with key...

  • Enterprise Customer Success Manager

    1 month ago

    Austin, United States Way Service LTD Full time

    Headquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology for brands to unlock the extraordinary power of experiences. In a world where 76% of consumers would rather spend their money on experiences over material goods, Way provides the technology for brands to meet this rapidly changing consumer behavior. Way...

  • Enterprise Customer Success Manager

    2 weeks ago

    Austin, Texas, United States AlertMedia Full time

    About the RoleWe are seeking a highly skilled and experienced Enterprise Customer Success Manager to join our team at AlertMedia. As a key member of our Enterprise Customer Success team, you will play a pivotal role in driving customer satisfaction, retention, and overall company growth.Key ResponsibilitiesCollaborate with the Director of Enterprise Customer...

  • Enterprise Customer Success Manager

    2 weeks ago

    Austin, Texas, United States Apple Full time

    Customer Success ManagerAt Apple, we're committed to delivering exceptional customer experiences. As a Customer Success Manager, you'll play a critical role in ensuring our enterprise customers achieve their goals and maximize the value of our products and services.Key Responsibilities:Curate the customer service and support experience to ensure overall...

  • Enterprise Customer Success Manager

    4 weeks ago

    Austin, Texas, United States Jamf Full time

    About the RoleWe are seeking a highly skilled and experienced Enterprise Customer Success Manager to join our team at Jamf. As a key member of our Customer Success organization, you will be responsible for driving the success of our Enterprise customers, ensuring they achieve their goals and objectives through the effective use of our products and...

Enterprise Customer Success Account Manager

3 months ago

Austin, United States 7SIGNAL Full time
Job DescriptionJob DescriptionAbout the job
 As an Enterprise Customer Success Account Manager you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for delivering customer value and enabling transformational customer outcomes. 

Key Responsibilities
Build and Manage Relationships:
  • Own overall customer relationships, identifying key stakeholders and developing strong connections with executive sponsors and core teams interacting with our solutions.
  • Navigate complex, matrixed organizations to identify champions and ensure alignment between customer business goals and our product priorities.
Understand Customer Needs:
  • Develop a deep understanding of our customers' business challenges, objectives, and success metrics to help them achieve their desired outcomes.
  • Build in-depth knowledge of 7SIGNAL products and how they can be leveraged to meet a wide range of business objectives.
Strategize and Drive Growth:
  • Develop and implement strategies that drive product adoption, engagement, and growth at scale, contributing to increased revenue.
  • Enable consistent renewals to maintain existing revenue streams, while also identifying and executing on new growth opportunities.
  • This role carries an annual sales quota for expansion within our current accounts.
Data-Driven Analysis and Recommendations:
  • Create forward-thinking, data-driven analyses and consultative recommendations that align with customer goals and quantify high-impact opportunities, providing clear action plans.
Lead and Measure Success:
  • Lead key partnership initiatives, including ongoing checkpoints, business reviews, and technical escalations. Identify critical goals and key performance indicators to clearly measure client satisfaction and success.
Champion Customer Feedback:
  • Act as a champion for our customers, working closely with internal teams to translate customer feedback into actionable product insights.
Minimum Qualifications
  • 7+ years of experience with Enterprise customers maintaining relationships with customers, partners, and industry influencers, driving collaboration, and driving customer satisfaction.
  • Excellent relationship-building and communication skills.
  • Excellent verbal, written, and presentation skills
  • Ability to identify and influence critical decision-makers.
  • Ability to network multiple levels within an account up to C-Level
  • Prior experience selling SAAS IT solutions. Experience in networking is preferred.

This is a remote position and may require up to 25% travel.
 

Powered by JazzHR

yHGdGwBGbK