Enterprise Customer Success Manager
1 month ago
As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program. This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance. What You'll Do: Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.) Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified Work closely with your Account Executive counterpart to develop a joint success plan for your customers Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews Work closely with Product and Engineering on identification/tracking of enhancement requests Handle escalations and work across teams to resolve issues Improve upon our existing approaches to customer engagement and account management leveraging our CS platform What We're Looking For: 5+ years of experience in Enterprise Customer Success Management Excellent project management and organizational skills in a high pressure environment, working with high value customers Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve Attention to detail is a must High energy, go-getter with fresh ideas who takes the initiative to get things done Bachelor’s degree preferred or similar working experience #J-18808-Ljbffr
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Austin, United States Miro Enterprise Full time****About the role**** Miro is looking to hire a strong Enterprise Customer Success Lead to oversee our growing Enterprise team. In this role you will build, coach, and manage a quickly scaling team of Enterprise Customer Success Managers. As a member of the Customer Success leadership team, you will work closely with a multitude of cross-functional partners...
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Senior Customer Success Manager
2 weeks ago
Austin, Texas, United States Miro Enterprise Full timeAbout the PositionMiro is expanding its Customer Success division, seeking compassionate and client-focused professionals to enhance our team. An Enterprise Customer Success Manager plays a crucial role in ensuring the satisfaction and success of our Enterprise clients. Responsibilities include onboarding new clients, nurturing existing relationships, and...
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Austin, United States Miro Enterprise Full time****About the role**** Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! An Enterprise Customer Success Manager has many responsibilities - from onboarding Enterprise clients and setting them up for success to deepening relationships with our existing customers and maximizing...
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Senior Customer Success Manager
2 weeks ago
Austin, Texas, United States Miro Enterprise Full timeAbout the PositionMiro is expanding its Customer Success division, seeking compassionate and client-focused professionals to enhance our team. An Enterprise Customer Success Manager plays a crucial role in various tasks, including onboarding Enterprise clients and ensuring their success, as well as nurturing relationships with current customers to maximize...
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Senior Enterprise Client Success Manager
6 days ago
Austin, Texas, United States Miro Enterprise Full timeAbout the PositionMiro is expanding its Customer Success division, seeking dedicated and customer-focused professionals to enhance our team. An Enterprise Customer Success Manager plays a crucial role in ensuring the satisfaction and success of our Enterprise clients. This position involves onboarding new clients, nurturing existing relationships, and...
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Enterprise Customer Success Manager
1 month ago
Austin, United States Navan Full timeAs an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product...
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Manager, Enterprise Customer Success
1 month ago
Austin, United States Jamf Full timeAt Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote, hybrid, and in-office positions. Work in the office, connect...
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Manager, Enterprise Customer Success
7 days ago
Austin, United States Jamf Full timeAt Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote, hybrid, and in-office positions. Work in the office, connect...
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Enterprise Customer Success Manager
2 weeks ago
Austin, Texas, United States Ambient AI, Inc. Full timePosition Overview:The Customer Success team at Ambient AI, Inc. plays a crucial role in fostering relationships with our enterprise clients. This team is tasked with guiding customers from the initial project kickoff through implementation, onboarding, training, and testing phases. They are instrumental in driving effective product utilization and providing...
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Enterprise Customer Success Manager
1 day ago
Austin, Texas, United States Tricentis GmbH Full timeAbout the Role:We are seeking a highly skilled and experienced Enterprise Customer Success Manager to join our team at Tricentis GmbH. As a key member of our customer success organization, you will be responsible for driving customer growth and retention through strategic account planning, relationship building, and delivery of exceptional customer...
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Enterprise Customer Success Manager
2 days ago
Austin, Texas, United States AlertMedia Full timeAbout the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at AlertMedia. As a key member of our Customer Success organization, you will be responsible for driving growth, retention, and expansion of our most complex and high-value customer relationships.Key ResponsibilitiesBuild Strong Relationships: Develop and...
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Senior Customer Success Manager, Enterprise
1 month ago
Austin, Texas, United States CertifID Full timeCybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the...
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Senior Customer Success Manager, Enterprise
2 months ago
Austin, Texas, United States CertifID Full timeCybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the...
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Enterprise Customer Success Account Manager
4 weeks ago
Austin, United States 7SIGNAL Full timeAbout the job As an Enterprise Customer Success Account Manager, you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for delivering customer value and enabling transformational customer outcomes. Key Responsibilities Build and Manage Relationships: Own overall customer relationships, identifying key...
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Enterprise Customer Success Account Manager
4 weeks ago
Austin, United States 7SIGNAL Full timeJob DescriptionJob DescriptionAbout the job As an Enterprise Customer Success Account Manager you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for delivering customer value and enabling transformational customer outcomes. Key ResponsibilitiesBuild and Manage Relationships:Own overall customer...
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Austin, Texas, United States LogicMonitor Full timeAbout the Role:As a Customer Success Manager at LogicMonitor, you will play a critical role in driving the product and partnership success of our customers. You will be instrumental in building strong relationships with our clients, understanding their business goals, and helping them maximize value from their investment in our platform.Key...
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Customer Success Manager II, Enterprise
3 weeks ago
Austin, United States Braze Full timeAt Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and...
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Customer Success Manager II, Enterprise
1 month ago
Austin, United States Braze Full timeAt Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside...
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Strategic Enterprise Client Success Manager
7 days ago
Austin, Texas, United States Navan Full timeAs a Senior Customer Success Manager for Enterprises at Navan, you will act as a key advisor to our most significant clients, ensuring they achieve success with our platform and derive maximum value from our offerings throughout their engagement. Your role will involve comprehensively understanding client needs, facilitating the onboarding of new clients,...
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Senior Enterprise Client Success Manager
6 days ago
Austin, Texas, United States Navan Full timeAs a Senior Enterprise Client Success Manager at Navan, you will serve as a vital partner to our key strategic clients, guiding them to achieve success with our platform and ensuring they derive optimal value from our solutions throughout their engagement. Your role will involve comprehensively understanding client needs, facilitating the onboarding of new...