Front Desk Management Position
3 days ago
The Highlands at Harbor Springs seeks a skilled Front Desk Supervisor to oversee front office activities and ensure exceptional guest experiences. This full-time role comes with benefits, including health insurance, PTO, and flexible scheduling.
Responsibilities:- Monitor team members' performances and adherence to resort standards.
- Oversee check-in and check-out processes, ensuring prompt and courteous service.
- Answer questions and resolve problems related to guest accommodations and rates.
- Train team members to meet expectations and provide excellent guest service.
- Resolve owner/guest complaints in a friendly and timely manner.
- 1 year of front desk or guest service experience.
- Previous supervisory experience is preferred but not required.
- Familiarity with point of sale software and Microsoft Office is required.
Estimated salary: $45,000 - $60,000 per year, depending on location and experience.
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Front Desk Operations Manager
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Front Desk Operations Manager
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