Front Desk Service Manager

7 hours ago


Hot Springs, Virginia, United States Omni Hotels Full time
Overview

The Omni Homestead is a four-season resort located in the Allegheny Mountains of Virginia, offering guests an opportunity to enjoy Southern hospitality at its best. As a Front Office Supervisor, you will be part of a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

Job Description

The main purpose of the Front Office Supervisor is to ensure the correct and appropriate checking in and checking out of guests, providing services to these guests in a courteous and professional manner. This role also involves being familiar with the A.M. and P.M. checklist, as well as having knowledge of technical equipment related to the Front Desk and hotel facilities.

Responsibilities
  • To be thoroughly acquainted with all check-in policies and procedures.
  • To be thoroughly acquainted with all check-out policies and procedures.
  • To be familiar with guest scenarios.
  • To be familiar with all technical equipment related to the Front Desk.
  • To be familiar with all hotel facilities.
  • To be familiar with general organization set-up.
  • To be familiar with the inter-relationship between the different departments.
  • Must be able to train new associates.
  • Must be familiar with shift checklist and be able to run the desk in absence of the assistant manager.
Hotel Specific Essential Functions
  • To be acquainted with different operating systems including Opera, Resort Suite and Synergy.
  • To be able to control room inventory to flex the capacity during peaks and downturns in business.
  • To be able to distribute information to the appropriate staff related to groups or catered functions.
  • To be familiar with guest service and transportation operations while working as the Manager on Duty.
Salary

$45,000 - $60,000 per year, depending on experience.



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