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Front Desk Operations Manager

3 weeks ago

Harbor Springs, United States The Highlands at Harbor Springs Full time
Job Summary

The Highlands at Harbor Springs is seeking an exceptional Front Desk Assistant Manager to join our team. This role is responsible for assisting the Front Desk Manager in maintaining and improving front desk operations, ensuring all team members provide excellent guest service, and maximizing room revenue and occupancy.

Estimated Salary: $45,000 - $60,000 per year

About The Highlands

The Highlands at Harbor Springs is a premier resort destination offering a range of amenities and activities. As a member of our team, you will have access to a free Golf Pass and Ski Pass, discounts at Boyne Restaurants, and other exciting perks.

Responsibilities
  • Monitor team members' performance and ensure adherence to resort standards and operating procedures.
  • Oversee and participate in prompt and courteous check-in and checkout processes.
  • Proactively resolve guest complaints and issues related to accommodations and rates.
  • Train and develop team members to meet expectations and provide exceptional guest service.
  • Inspect and maintain the appearance of front office areas.
Qualifications
  • Preferred supervisory and front desk experience.
  • High school diploma or equivalent required.
  • Comfortable handling payment transactions and familiar with point of sale software.
  • Must be willing to work nights, weekends, and holidays.