Front Desk Representative

3 days ago


Harbor Springs, United States The Highlands at Harbor Springs Full time
Front Desk Agent

The Highlands at Harbor Springs is seeking a Front Desk Agent to provide exceptional guest service and support our team.

Salary: $25,000 - $35,000 per year, depending on experience

About The Highlands

The Highlands at Harbor Springs is a premier resort destination offering world-class amenities and services. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in ensuring their stay is memorable and enjoyable.

We are committed to providing excellent hospitality and creating wonderful experiences for our guests. If you are passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply.

Responsibilities
  • Register, process, and greet guests promptly
  • Promptly notify housekeeping of all checkouts, late checkouts, and early check-ins
  • Arrange fulfillment of guest services by working with Bell Services, Housekeeping, and Reservations
  • Verify all information on reservations at check-in: name, address, method of payment, check out date and time, etc.
  • Know all cash handling procedures and possess a thorough knowledge of credit and traveler's check cash handling procedures
  • Develop a thorough knowledge of room rates, types, and locations
  • Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
  • Be knowledgeable of group function sheets and demonstrate a working knowledge of all services offered at the resort and within the local community
  • Answer telephones promptly using proper telephone etiquette and appropriate script
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
Qualifications
  • Must be comfortable working in a fast-paced environment
  • Must be able to stand for long periods
  • Must be at least 18 years of age
  • Must be willing to work days, evenings, weekends, and holidays
  • Basic computer skills and knowledge of Microsoft office a plus


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