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Customer Service Specialist II
2 months ago
Shift 1 (United States of America)
Job Description
Position Summary:
Milacron is looking for a Customer Service Representative to join our team in Batavia, OH . As a Customer Service Representative, you will be responsible for providing product and service information to customers, managing customers' accounts, entering quotes and orders, and following up on quotes.
Work You’ll Do:
Answer phone and email requests from customers and verify needed information to prepare parts quotes and orders and provide ship dates.
Provide customers with accurate, actionable information via telephone or email swiftly and courteously.
Communicate with internal teams to determine customer needs and escalate issues when they arise.
Tailor sales approach to customers using results of business analytics, i.e., customer purchase patterns, machine ownership, and key customer business needs.
Other duties may be assigned.
Team:
The Customer Service team provides support relating to sales, communications, billing inquires, suggestions, post-sale technical support services, and more. The overall goal of the Customer Service team is to ensure good customer relations are maintained and customer claims are resolved fairly in accordance with consumer laws.
Basic Qualifications:
High school diploma or equivalent
2+ years of customer service experience within a corporate office environment
Ability to work within Excel, Outlook, and other internal systems to complete tasks
Ability to work in a fast-paced environment
Ability to manage and/or support supplier relationships as needed to facilitate daily business
Preferred Qualifications:
Self-starter, requiring little daily guidance and oversight to accomplish sales targets.
Who we are:
Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems. Milacron is a Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
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