Customer Service Representative
1 month ago
Job Title: Customer Service Representative
Location: Batavia, IL
Industry: Business Supplies & Equipment
Pay: $18 - $23.00 per hour (based on experience) + Incentives
Job Description: Addison Group is seeking a motivated Customer Service and Inbound Sales Representative to join our client’s team. This role involves delivering exceptional customer service, managing incoming calls and electronic communications, and driving sales through upselling and cross-selling opportunities.
Key Responsibilities:
- Handle Inbound Communications: Efficiently manage incoming calls and messages, providing outstanding customer service and support.
- Sales and Service Support: Address customer inquiries, recommend products and solutions, and identify upsell and cross-sell opportunities.
- Order Management: Prepare quotes, process orders, and oversee the entire order lifecycle in the order management system.
- Product Expertise: Gain in-depth knowledge of the product line to provide informed recommendations and promote new products.
- Customer Relationship Building: Follow up with customers, resolve issues, and maintain open communication to ensure satisfaction.
- Time Management: Respond promptly to inquiries and manage time efficiently to handle administrative tasks.
Qualifications:
- Experience: Minimum of 1 year in customer service or call center experience, or strong customer service skills from retail, restaurant, or theater backgrounds.
- Skills: Proficient in MS Office, tech-savvy, and able to quickly learn new software. Familiarity with systems like NetSuite and Outlook is advantageous.
- Education: No specific educational requirements.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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