Customer Service Representative

7 days ago


Batavia, New York, United States Tompkins Community Bank Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Agent at Tompkins Community Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Product Knowledge: Maintain thorough knowledge of our products and services, including retail banking, debit cards, digital banking, and business banking.
  • Communication: Demonstrate excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Problem-Solving: Utilize problem-solving skills to resolve customer issues and concerns in a fair and timely manner.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of one year of customer service experience in a banking or related industry.
  • Skills: Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communication skills; and a high analytical ability.
  • Personal Qualities: Assertive with the ability to influence others; effective verbal and written communication skills; and a strong commitment to customer satisfaction.
Benefits
  • Medical: Comprehensive medical insurance.
  • Dental: Dental insurance.
  • Vision: Vision insurance.
  • 401(k) Match: Employer-matched 401(k) plan.
  • Profit Sharing: Employer-matched profit-sharing plan.
  • Paid Time Off: Generous paid time off policy.
  • Holidays: 11 paid holidays per year.
  • Tuition Reimbursement: Employer-matched tuition reimbursement program.
  • Free Parking: Free parking for employees.


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