Customer Service Representative

4 days ago


Batavia, New York, United States Clark Holdings Inc. Tim Hortons Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests receive the highest level of service.

Key Responsibilities
  • Customer Service: Provide friendly and attentive service to all guests, ensuring that their needs are met and exceeded.
  • Order Processing: Accurately process food and beverage orders, maintaining a high level of speed and efficiency.
  • Team Collaboration: Work effectively with other team members to ensure seamless service delivery and maintain a clean and organized work environment.
  • Product Knowledge: Develop and maintain in-depth knowledge of our menu offerings, including ingredients, preparation methods, and nutritional information.
  • Quality Control: Monitor and maintain high standards of quality in all aspects of service, including food preparation, presentation, and cleanliness.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively interact with guests and team members.
  • Teamwork and Adaptability: Demonstrate a willingness to work collaboratively as part of a team, adapting to changing situations and priorities.
  • Attention to Detail: Maintain a high level of attention to detail, ensuring accuracy and quality in all aspects of service.
  • Physical Demands: Meet the physical demands of the role, including standing for long periods, lifting supplies, and using a headset for order processing.
What We Offer
  • Competitive Compensation: Receive a competitive hourly wage and opportunities for advancement.
  • Benefits Package: Enjoy a comprehensive benefits package, including health, dental, and vision coverage.
  • Opportunities for Growth: Develop your skills and knowledge through ongoing training and development opportunities.


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