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Customer Service Representative

2 months ago

Batavia, New York, United States Multi-Color Corporation Full time
Job Summary

The Customer Service Representative will be responsible for managing the day-to-day relationships with new and existing customers, partnering with Sales and the plant to manage all aspects of service to the Customer from sale through supply chain.

Key Responsibilities
  • Consistently communicate and exhibit through service to every customer that they are valued, and their satisfaction is vital to our organization.
  • Use intimate knowledge of the customer's business to be proactive in meeting the needs of the customer.
  • Delight the customer beyond their expectations.
  • Provide input into the annual plant sales budget and monthly forecast.
  • Ensure customer billings are accurate.
  • Coordinate A/R process with sales and accounting to ensure timely payments from customers.
  • Ensure consolidation of shipping information, including cost management.
Requirements
  • Minimum 3 years Customer Service experience within a manufacturing environment within Customer Account, Supply Chain, or Logistics department preferred.
  • Minimum 2 years ERP, VMI, and/or other Order Management systems experience preferred.
  • College degree strongly preferred; High School diploma or GED equivalent with experience-equivalent required.
  • Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.).
  • Strong Microsoft Excel skills, including ability to input formulas, perform analysis, create pivot tables, etc.
  • High level of accuracy, strong attention to detail, and excellent interpersonal skills.
  • Ability to analyze data, draw conclusions, make recommendations, and present findings.
  • Candidate must be a self-starter with strong organizational and planning skills; goal oriented.
  • Articulate and clear in written and verbal communication.
  • Must be able to relate and communicate to people at all levels of the organization.
  • Assertive and solution-focused.
  • Ability to prioritize, multi-task, and work in a fast-paced environment.
  • Positive attitude, team player.
Working Conditions

The Customer Service Representative will work in a fast-paced manufacturing environment, interacting with customers, sales teams, and production staff. The ideal candidate will be able to work in a team environment, prioritize tasks, and manage multiple projects simultaneously.

Physical and Mental Demands

The Customer Service Representative will be required to wear personal protective equipment, use a computer, and move around the office and plant. The ideal candidate will be able to lift up to 35 pounds, stand, walk, and sit for extended periods.