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Japanese bilingual Airlines Call Center Customer Service Associate

2 months ago


Torrance, United States Advantage Technical Full time

Job Title: Japanese bilingual Airlines Call Center Customer Service Associate Location: Torrance, CA (onsite) Work hour: 8 hours shift a day including weekends and holidays (8hours shift during 5:00 am - 3:00pm ) FLSA: Non-Exempt, Direct-Hire, Full-Time Hourly Pay: $22.80/h

Qualifications:

Able to work with above shift schedule.

Japanese Bilingual Proficiency.

Ability to operate company air ticket booking system efficiently.

Telephone and email customer service skills.

Working experience with a travel agency is a plus.

Overview: A global airline company is looking for a customer service associate at their call center in Torrance, CA. You will be providing a full range of customer service to incoming customers including ticketing, makes and/or changes reservations, seat assignment, answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares and handles payments.

Essential Duties include but not are limited to:

Answers callers' inquiries regarding all aspects of their travel on the airline.

Makes new reservations and changes existing reservations on scheduled domestic and international flights.

Assists callers with technical website and mobile navigation needs.

Handles callers' questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first call resolution.

Operates within a variety of complex computerized systems to assist guests and daily operations.

Proactively creates a positive service-oriented environment for guests.

Performs other duties as assigned.

Benefits: Medical, Dental, Vision, Life, Long-term disability, FSA, Paid Vacation, 401K, and Travel Benefits.

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Advantage Technical With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.

We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer.

This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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