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Guest Service Ambassador

1 month ago

Kissimmee, United States NDM Hospitality Services Full time

Guest Service Ambassador - Spectrum Resort Orlando / The Bear's Den

7750 Sandy Ridge Drive, Kissimmee, FL, USA We are looking for a Guest Service Ambassador to join our team Are you ready for an amazing, thrilling, fast-paced career in hospitality? Are you looking to enhance your talents and grow in the industry? We have open opportunities to provide you with an amazing future as a part of our team. Our well-appointed, curated residences are designed with luxury, privacy, and security in mind. Our spacious homes can host comfortably with as many guests as guests would like. Our world-class amenities bring services such as spa treatments and personal chefs to guests' residences, and our recreation offerings include a water park with a lazy river, a resort pool, and tennis courts. Position Summary:

The Guest Service Ambassador is involved in all aspects of day-to-day operations of home rental inventory, for Spectrum and Bear's Den, located in Reunion, Florida. This includes but is not limited to supporting the new home rent-ready process, maintenance, housekeeping, security, landscaping, IT, etc., for all rental homes. The Guest Services Ambassador will also oversee all guest relations, assist with guest check-in/out procedures (Complete a thorough GSA Pre-Arrival Inspection Detailed Checklist), guest requests, and overall guest coordination. Administration of utilities setup for new rental homes. Guest reservation coordination with community gatehouse and resort club front desk. Education & Experience: High School diploma or equivalent and/or experience in a hotel, property management, and/or customer service-based profession preferred. Excellent customer service skills in person and via the phone are required. Must have guest experience in residential, vacation rental properties. Proficient in Microsoft Excel, Outlook, and other computer-related skills related to job tasks. Physical requirements: Flexible and long hours sometimes required including working weekends, holidays, and hours exceeding 40+. Ability to stand and work outdoors in both the heat and cold is required. Must be able to lift to 100lbs. Ability to walk long distances is required. General Requirements: Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees, homeowners, and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Maintain regular attendance in compliance with Rentyl Resorts Standards, as required by scheduling, which will vary according to the needs of the company. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Adhere to specific grooming standards, such as no visible tattoos. Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Be able to lift up to 75 lbs. Must be able to utilize the latest check-in/out and reservation technologies. Must have the ability to multitask and effectively manage your time. Must be able to effectively form relationships with homeowners to fully encompass their needs, concerns, questions, etc. regarding our rental program. Must have a friendly demeanor to encounter guests. Must have the ability to effectively communicate. Must do Housekeeping/Maintenance Quality Control and/or Inspections of homes. Great Perks and Benefits - Work with a "Win from within company" NDM Hospitality is an equal opportunity employer. Apply Now

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