Guest Services Supervisor

1 week ago

Kissimmee, United States Melia Orlando Celebration Full time
Job Overview

Position: Front Office Manager

Company: Meliá Orlando Celebration Hotel

Location: Celebration, Florida

Reports To: Hotel Manager

Department: Front Office

"The world is yours with Meliá"

Embarking on a career with Meliá means stepping into a realm of limitless opportunities for growth and professional development. It signifies being part of a global family where your aspirations can flourish.

Key Responsibilities:

  • Lead and inspire the Front Office and reservations teams to deliver exceptional service standards to all guests.
  • Ensure that each guest receives personalized attention and care throughout their stay.
  • Facilitate employee training and development, fostering skill enhancement and integration.
  • Maintain up-to-date knowledge of hotel offerings, local attractions, and events to inform team members.
  • Provide exemplary customer service while maintaining a visible presence in daily front office operations.
  • Oversee guest check-ins and check-outs in collaboration with the front office team and department heads.
  • Address and resolve guest complaints or issues that require managerial intervention, ensuring swift resolutions.
  • Implement pricing strategies and adhere to internal audit protocols.
  • Compile and analyze monthly and daily revenue reports.
  • Participate in the recruitment process for new front office staff.
  • Possess comprehensive knowledge of front office systems and standard operating procedures.
  • Ensure that guest records and documentation are accurate and current.
  • Manage all aspects of front office operations, including guest registration, telecommunication services, and reservations.
  • Strive for guest satisfaction while maximizing hotel profitability.
  • Oversee daily operations and task assignments for front office personnel; plan and schedule work accordingly.
  • Ensure prompt and efficient handling of all guest complaints, keeping relevant management informed.
  • Guarantee that the department functions smoothly, providing guests with the expected level of hospitality.
  • Supervise room allocations for tour groups, VIPs, and regular guests, ensuring special requests are noted.
  • Prioritize pre-registration of VIP rooms in coordination with Housekeeping.
  • May undertake additional responsibilities as assigned.

Minimum Qualifications:

  • At least 2 years of experience in Front Office or Guest Services, including management roles in hospitality settings.
  • Availability for a flexible schedule, including mornings, evenings, weekends, and holidays.
  • Proficiency in English, with additional languages preferred.
  • Competence in software applications such as MS Word, Excel, Outlook, and reservation systems.
  • Strong verbal and written communication skills.

Only candidates authorized to work in the U.S.A. will be considered. No monetary relocation assistance is available at this time.

  • Guest Services Supervisor

    2 weeks ago

    Kissimmee, Florida, United States Westgate Resorts Full time

    Company Overview: Pay rate: $18 / hour - Access your earnings as needed with our Daily Pay benefit.Westgate Vacation Villas & Town Center Resort features over 3,000 accommodations, providing a unique opportunity to connect with guests from around the globe who visit Central Florida's renowned theme parks and attractions. Experience the exceptional amenities...

  • Guest Services Supervisor

    1 week ago

    Kissimmee, United States Westgate Resorts Full time

    Job OverviewCompensation: $18 / hour - Access your earnings through our Daily Pay benefit.Company Overview: Westgate Vacation Villas & Town Center Resort offers over 3,000 accommodations, providing a unique opportunity to connect with guests from around the globe who visit Central Florida's renowned theme parks and attractions. Experience our exceptional...

  • Guest Services Supervisor

    1 week ago

    Kissimmee, United States Melia Orlando Celebration Full time

    Job OverviewPosition: Front Office ManagerCompany: Meliá Orlando Celebration HotelLocation: Celebration, FloridaReports To: Hotel ManagerDepartment: Front Office"The world is yours with Meliá"Embarking on a career with Meliá means stepping into a realm of limitless opportunities for growth and professional development. Here, you are not just an employee;...

  • Guest Services Supervisor

    2 weeks ago

    Kissimmee, United States Melia Orlando Celebration Full time

    Job OverviewPosition: Front Office ManagerCompany: Meliá Orlando Celebration HotelLocation: Celebration, FloridaReports To: Hotel ManagerDepartment: Front Office"The world is yours with Meliá"Embarking on a career with Meliá means stepping into a realm of limitless opportunities for growth and professional development. Here, you will experience a global...

  • Guest Services Representative

    1 week ago

    Kissimmee, Florida, United States NDM Hospitality Services Full time

    Position OverviewAs a Guest Services Representative at NDM Hospitality Services, you will play a crucial role in ensuring our guests have a memorable experience. We are a family-owned enterprise that has evolved from food and beverage to vacation rentals, and we are committed to delivering exceptional service.Key ResponsibilitiesProvide outstanding customer...

  • Guest Services Representative

    7 days ago

    Kissimmee, Florida, United States NDM Hospitality Services Full time

    Position OverviewAs a vital member of our team at NDM Hospitality Services, the Guest Services Representative plays a crucial role in delivering exceptional customer experiences. Our organization is dedicated to redefining the hospitality landscape by offering unique brands that ensure uniformity in accommodations, services, and amenities.Key...

  • Guest Services Representative

    1 week ago

    Kissimmee, Florida, United States NDM Hospitality Services Full time

    Position OverviewNDM Hospitality Services is a distinguished family-operated enterprise in the hospitality sector, initially rooted in Food & Beverage and now diversifying into vacation rental services. We are pioneering a unique niche in the hospitality industry by establishing recognizable brands that ensure uniform accommodations, exceptional services,...

  • Guest Services Representative

    2 weeks ago

    Kissimmee, Florida, United States NDM Hospitality Services Full time

    Position OverviewNDM Hospitality Services is a family-owned enterprise that has evolved from a focus on Food & Beverage to a broader spectrum in the hospitality sector, now venturing into vacation rentals. We are pioneering a unique approach in the hospitality industry by establishing distinct brands that ensure uniformity in accommodations, services, and...

  • Guest Service Ambassador

    3 months ago

    Kissimmee, United States NDM Hospitality Services Full time

    * Kissimmee, FL, USA * Hourly * Full Time *Competitive Benefits Package including 401k, PTO , Medical, Dental, Vision and Life.* Our well-appointed, curated residences are designed with luxury, privacy and security in mind. Our spacious homes can host comfortably with as many guests as guests would like. Our world-class amenities bring services such as...

  • Guest Service Ambassador

    2 months ago

    Kissimmee, United States NDM Hospitality Services Full time

    * Kissimmee, FL, USA * Full Time *Competitive Benefits Package including 401k, PTO , Medical, Dental, Vision and Life.* Guest service Ambassador are hospitality specialists. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters as well as creating an...

  • Guest Services Representative

    2 weeks ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Become a part of a leading team that prioritizes employee benefits from day one! Are you eager to work for an organization that values its people and motivates you to excel? Hilton Grand Vacations offers an opportunity for you. At HGV, we are committed to helping you achieve your aspirations and shape your future. Our culture is built on creating...

  • Guest Services Associate

    1 week ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Join a team that prioritizes its members and offers immediate benefits* Are you seeking a workplace that values its people and motivates you to excel? Hilton Grand Vacations is the right fit for you. At HGV, we are committed to helping you achieve your aspirations and shape your future. Our culture is built on creating unforgettable experiences and...

  • Guest Services Representative

    2 weeks ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Become a vital part of a thriving team that prioritizes employee well-being from day one! Are you eager to be part of a company that values its people and encourages your growth? Hilton Grand Vacations is the perfect place for you. At HGV, we are committed to helping you achieve your aspirations and shape your future. Our culture is built on creating...

  • Head Housekeeping Supervisor

    2 weeks ago

    Kissimmee, Florida, United States NDM Hospitality Services Full time

    Position OverviewAs the Head Housekeeping Supervisor, you will play a crucial role in maintaining the highest standards of cleanliness and order within our facilities. Your leadership will guide the housekeeping team to deliver exceptional service and uphold our commitment to excellence.Key ResponsibilitiesEstablishing Standards: Develop and implement work...

  • Guest Services Representative

    2 weeks ago

    Kissimmee, Florida, United States Marriott International, Inc Full time

    Additional InformationSeasonal Position in Guest Services, Pay: $18.00/hourJob CategoryRooms & Guest Services OperationsScheduleFull-TimePosition TypeNon-ManagementPOSITION SUMMARYAt Marriott International, we believe in creating memorable experiences for our guests. Our Guest Services Representatives are dedicated to providing exceptional service throughout...

  • Guest Services Coordinator

    2 weeks ago

    Kissimmee, United States Maingate Lakeside Resort Full time

    Position OverviewWe are looking for a dedicated Guest Services Coordinator to join our dynamic team. In this role, you will assist guests, ensuring their needs are met while identifying opportunities for enhancing operational efficiency.Key Responsibilities:Check in and allocate accommodations for guestsVerify and manage reservations made via phone and...

  • Guest Services Manager

    2 days ago

    Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Hilton Grand Vacations is seeking a highly skilled professional to fill the role of Assistant Guest Services Manager at our esteemed resort. As a key member of our team, you will be responsible for providing exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Guest Services: Provide personalized attention to guests, addressing...

  • Guest Services Representative

    2 days ago

    Kissimmee, Florida, United States Holiday Inn Club Vacations Full time

    Job SummaryWe are seeking a highly skilled and friendly Resort Ambassador to join our team at Holiday Inn Club Vacations. As a key member of our resort staff, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our visitors.Key Responsibilities:Guest Greeting and Support: Greet guests warmly and offer...

  • Guest Services Representative

    2 weeks ago

    Kissimmee, United States Delta Hotels Celebration Orlando Full time

    Job OverviewWe are seeking a friendly and professional Guest Services Representative to provide an outstanding experience for all visitors at our establishment. In this role, you will greet guests, manage their details, allocate room keys, and respond to general inquiries to ensure a pleasant stay.Key Responsibilities:Maintain accurate guest records and...

  • Guest Services Representative

    1 week ago

    Kissimmee, Florida, United States Melia Orlando Celebration Full time

    FRONT DESK AGENTMeli Orlando Celebration HotelCelebration, Florida"The world is yours with Meli"Embarking on a career with Meli means stepping into a realm of limitless opportunities for growth and development. Here, you are not just an employee; you become part of a global family, where your professional journey is filled with inspiration and adventure....