Guest Services Supervisor

2 weeks ago


Kissimmee, United States Melia Orlando Celebration Full time
Job Overview

Position: Front Office Manager

Company: Meliá Orlando Celebration Hotel

Location: Celebration, Florida

Reports To: Hotel Manager

Department: Front Office

"The world is yours with Meliá"

Embarking on a career with Meliá means stepping into a realm of limitless opportunities for growth and professional development. Here, you will experience a global perspective, becoming part of a diverse family united by a common goal.

As a Front Office Manager, you will lead a dynamic team, ensuring exceptional service delivery to all guests. Your role will be pivotal in shaping memorable experiences and fostering a welcoming atmosphere.

Key Responsibilities:

  • Oversee and inspire the Front Office and reservations teams to uphold high service standards.
  • Guarantee personalized attention for every guest, enhancing their stay.
  • Facilitate employee training and development, promoting skill enhancement.
  • Ensure team members are well-versed in hotel offerings, local attractions, and operational policies.
  • Maintain a visible presence in daily operations, providing top-tier customer service.
  • Supervise guest check-ins and check-outs, collaborating with department heads.
  • Address guest concerns and resolve issues efficiently, ensuring satisfaction.
  • Implement pricing strategies and adhere to internal audit protocols.
  • Compile and analyze daily and monthly revenue reports.
  • Participate in the recruitment process for new front office personnel.
  • Possess comprehensive knowledge of front office systems and procedures.
  • Ensure all guest documentation is accurate and current.
  • Manage all facets of front office operations, including guest registration and reservations.
  • Strive for guest satisfaction while maximizing hotel profitability.
  • Direct daily operations and staff assignments, ensuring effective workflow.
  • Promptly address complaints, keeping relevant management informed.
  • Ensure operational efficiency and adherence to service culture standards.
  • Supervise room allocations for groups and VIP guests, accommodating special requests.
  • Prioritize pre-registration for VIP accommodations in coordination with housekeeping.
  • Assist with additional tasks as required.

Minimum Qualifications:

  • At least 2 years of experience in Front Office or Guest Services, including management roles in hospitality.
  • Flexible availability for various shifts, including weekends and holidays.
  • Proficient in English; knowledge of additional languages is advantageous.
  • Competent in software applications such as MS Word, Excel, Outlook, and reservation systems.
  • Strong verbal and written communication skills.

Only candidates authorized to work in the U.S.A. will be considered. No monetary relocation assistance is available at this time.



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