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Guest Services Coordinator

2 months ago

Kissimmee, United States Maingate Lakeside Resort Full time
Position Overview

We are looking for a dedicated Guest Services Coordinator to join our dynamic team. In this role, you will assist guests, ensuring their needs are met while identifying opportunities for enhancing operational efficiency.

Key Responsibilities:

  • Check in and allocate accommodations for guests
  • Verify and manage reservations made via phone and online platforms
  • Address guest inquiries, requests, and concerns
  • Process payments from guests upon departure
  • Maintain accurate records of occupied rooms and guest details
  • Relay essential guest information to relevant departments

Required Qualifications:

  • Prior experience in customer service or front desk operations
  • Ability to foster positive relationships with guests
  • Strong organizational abilities
  • Exceptional written and verbal communication skills
Company Overview

Joining our team means becoming part of a rewarding environment where collaboration and excellence are paramount. Our team members take pride in their contributions, and we reciprocate that pride. We believe that effective teamwork is crucial to our success and the satisfaction of our guests. We maintain high standards for our team members, guided by the core values of Maingate Lakeside Resort, which include mutual respect, integrity, innovation, and accountability. We are committed to providing opportunities for both professional and personal growth.