Guest Services Representative

2 months ago


Kissimmee, United States Delta Hotels Celebration Orlando Full time
Job Overview

We are seeking a friendly and professional Guest Services Representative to provide an outstanding experience for all visitors at our establishment. In this role, you will greet guests, manage their details, allocate room keys, and respond to general inquiries to ensure a pleasant stay.

Key Responsibilities:
  • Maintain accurate guest records and ensure all information is up-to-date.
  • Address customer concerns and complaints with professionalism.
  • Welcome guests warmly, assist with check-in and check-out processes, and provide correct room assignments.
  • Collaborate with housekeeping to ensure rooms are prepared for incoming guests.
  • Handle incoming calls and respond to guest inquiries regarding reservations, rates, amenities, and special requests.
Qualifications:
  • Proficient in managing phone communications and navigating high-pressure situations.
  • Familiarity with Microsoft Office and reservation systems is preferred.
  • High school diploma or equivalent required.
  • Strong organizational, time management, and customer service skills.
  • Preferred experience of at least one year in the hospitality sector in a similar role.
About Us

At Delta Hotels Celebration Orlando, we offer a serene escape with a hint of magic. Nestled near the charming town of Celebration, our resort is set amidst 20 acres of lush tropical gardens, conveniently located near major attractions. Enjoy complimentary shuttle services to nearby theme parks, ensuring a seamless experience for our guests.



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