Hardware Support Manager

5 days ago

American Fork, United States LVT Corp Full time
ABOUT LVT

LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.

ABOUT THIS ROLE

As a Hardware Support Manager at LVT, you will be responsible for managing a team of Hardware Support Specialists who support the mechanical and electrical components of our units and the field technicians who service them. You will be responsible for capacity planning and shift coverage, ensuring the daily workload is being completed on time. With the assistance of subject-matter experts, you will mentor and provide training to your team, ensuring they are capable of meeting all expectations of the role. You will collect and review key metrics regarding the performance of your team. Using those metrics, you will identify any areas for improvement and make informed decisions enabling the team's success. You will maintain a report of your team's effectiveness for review by leadership to show the company's return on investment. You will work with other departments and leaders across the company to ensure your team has the resources and support they need to do their job, and work to remove obstacles quickly. As a leader you look after the individuals of your team, make sure they understand their value, and provide opportunities for growth.

RESPONSIBILITIES
  • Create a candidate profile for each job role on the team, including qualification requirements and compensation ranges
  • Hire qualified individuals who are poised to add value to the team and demonstrate traits that align with our core values
  • Use productivity and daily workload metrics to create work schedules that provide sufficient coverage
  • Anticipate future workload changes, and adjust shift coverage to meet the growing demand
  • Enforce time off and sick leave policies to ensure shift coverage needs are met
  • Ensure new hires receive appropriate training necessary to succeed in their new role
  • Continually evaluate and improve team processes, and communicate those changes through team trainings
  • Identify knowledge gaps within the team, and provide mentorship to correct mistakes and improve performance
  • Use metrics to show your team's impact on unit uptime and time-to-resolution, and to identify areas for improvement in team and individual performance
  • Collaborate with other managers to align execution, reduce friction, and increase the success rate of your team resolving incoming issues without the need to escalate to other teams
QUALIFICATIONS
  • Knowledge and expertise in troubleshooting low-voltage systems
  • 3+ years leading a team and holding them accountable to KPIs
  • Proven ability to produce valuable solutions to problems when given minimal details
WHY JOIN US
  • Founder-led and employee-driven company
  • The opportunity to build where you stand
  • Value centric decision making
  • Both an economically stable and hyper-growth environment (ask us how this is possible)
  • The market leader in redefining how B2B does security
On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits:
  • Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).
  • 401(k) With up to 4% match
  • Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
  • Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success.
  • Paid Parental Leave - To help your growing family while you're away from work.
  • Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.
  • Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.
  • Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.
  • And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.

HR Policy
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.

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