Network Support Specialist

1 month ago

American Fork, United States LVT Corp Full time
ABOUT LVT

LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.

ABOUT THIS ROLEAs a Network Support Specialist at LVT, you will respond to alerts of units offline or underperforming and remotely troubleshoot them, working to restore functionality. You will diagnose cellular issues including connectivity, stability, and data transfer speeds. You will troubleshoot issues at all layers of the OSI model affecting each unit's gateway and any devices on its LAN including cameras, speakers, and Linux hosts.Utilize charts, logs, internal documentation, and other data to troubleshoot and diagnose connectivity issues with offline or underperforming units. Collaborate with technicians via our ticketing system and occasionally by phone to resolve physical connectivity and operability issues. Strive to resolve a high percentage of incoming work efficiently, working with peers and experts as needed. Document all troubleshooting steps and findings thoroughly for future reference.

*This particular position also requires registering with the state of Utah as an Alarm Agent. This process includes a federal background check/fingerprinting and an application. This is separate from the background check you would complete for general employment eligibility at LVT.

RESPONSIBILITIES
  • Troubleshoot down or underperforming units as assigned or escalated to your team
  • Improve quality of cellular connections by remotely surveying locations and their available cellular infrastructure, adjusting SIM configurations and recommending antenna or placement changes when appropriate
  • Diagnose and troubleshoot connectivity issues on 802.11 wireless networks, including environmental interference, channel optimization, throughput, packet loss, etc.
  • Troubleshoot WAN and LAN connectivity involving configuration issues at the device level as well as within the ISP or device management portals
  • Assist technicians over the phone, troubleshooting network related issues with hardware in the field
  • Escalate LVT platform related issues within the Senior Systems Support Specialist or Services Support Engineer teams
QUALIFICATIONS
  • CompTIA Server+ certified or equivalent hands-on experience
  • CompTIA Network+ certified or equivalent certification
  • 1+ years of professional networking experience working with various wireless connectivity technologies, including sub-GHz radios, 802.11, and cellular.
WHY JOIN US
  • Founder-led and employee-driven company
  • The opportunity to build where you stand
  • Value centric decision making
  • Both an economically stable and hyper-growth environment (ask us how this is possible)
  • The market leader in redefining how B2B does security
On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits:
  • Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).
  • 401(k) With up to 4% match
  • Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
  • Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success.
  • Paid Parental Leave - To help your growing family while you're away from work.
  • Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.
  • Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.
  • Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.
  • And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.

HR Policy
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.

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