Hotel Front Desk Supervisor

2 months ago


Houston, United States Days Inn & Suites West Energy Corridor Full time
Description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today

Responsibilities

•Handle the front desk budget and order office supplies as needed
•Compile occupancy reports and financial information for the general manager
•Supervise current front desk staff and hire and train new staff to make sure they're providing excellent customer service and implementing hotel policies
•Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
•Lead operations at the front desk and make sure guests have an exceptional stay

Qualifications

•Applicants must have a high school diploma or GED
•Possess excellent management skills, communication skills, and multitasking skills
•2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
•Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
•1 year of previous experience working in the hospitality industry

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