Hotel Front Desk Representative
4 weeks ago
- Collaborate with the housekeeping team to ensure rooms are ready for new guests
- Perform regular bookkeeping duties, including updating and verifying hotel guest information
- Manage room bookings, handle inquiries, and provide information on available rooms, amenities, and room rates
- Welcome, register, and check out guests, provide keys and room numbers, and record credit card information
- Address customer complaints and concerns in a professional and courteous manner
- At least one year of experience in the hospitality industry, preferably as a hotel front desk agent or similar position
- Excellent communication and interpersonal skills, with the ability to handle stressful situations
- High school diploma or equivalent
- Proficiency in Microsoft Office and reservation management systems
- Strong organizational, time management, and customer service skills
Located at IAH, Sheraton North Houston at George Bush Intercontinental Airport offers a comfortable and convenient hotel experience. Our hotel features a complimentary shuttle service, making it easy for guests to travel from the airport. Whether you're traveling for business or leisure, you'll find our hotel to be a great choice for your stay in Houston.
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