Hotel Front Desk Representative

3 days ago


Houston, Texas, United States Sheraton Houston Airport Full time
Job SummaryWe are seeking a highly skilled and professional Hotel Front Desk Agent to provide exceptional service to our guests at Sheraton North Houston at George Bush Intercontinental Airport. The ideal candidate will possess excellent communication skills, a strong work ethic, and a commitment to guest satisfaction.Key Responsibilities
  • Collaborate with the housekeeping team to ensure rooms are ready for new guests
  • Perform regular bookkeeping duties, including updating and verifying hotel guest information
  • Manage room bookings, handle inquiries, and provide information on available rooms, amenities, and room rates
  • Welcome, register, and check out guests, provide keys and room numbers, and record credit card information
  • Address customer complaints and concerns in a professional and courteous manner
Requirements
  • At least one year of experience in the hospitality industry, preferably as a hotel front desk agent or similar position
  • Excellent communication and interpersonal skills, with the ability to handle stressful situations
  • High school diploma or equivalent
  • Proficiency in Microsoft Office and reservation management systems
  • Strong organizational, time management, and customer service skills
About Our Hotel

Located at IAH, Sheraton North Houston at George Bush Intercontinental Airport offers a comfortable and convenient hotel experience. Our hotel features a complimentary shuttle service, making it easy for guests to travel from the airport. Whether you're traveling for business or leisure, you'll find our hotel to be a great choice for your stay in Houston.



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