Clinical Outreach Representative

2 weeks ago

Fort Worth, United States Symetria Recovery Full time
Who We Are:

Symetria Recovery is the #1 outpatient rehab in Illinois and Texas. It started with three simple, yet game-changing core beliefs: Addiction is a disease; co-occurring mental health conditions should be addressed, and patients deserve respect, not judgement. Symetria Recovery provides comprehensive substance abuse treatment with a focus on Medication-Assisted Treatment (MAT) in a welcoming outpatient setting. Unlimited clinical services are available to our patients under our bundled-service delivery model. Key services delivered through our Opioid Treatment Program (OTP) licensure include MAT, medically monitored psychiatric care, individual therapy, group therapy (IOP), 6-day-per-week nursing care, and ongoing aftercare. Most of our patients being provided medication receive Buprenorphine products, but they can also receive Methadone, injectables (Vivitrol, Sublocade), and any other FDA-approved medication for addiction.

What You Will Do:

  • Responsible for developing and implementing marketing and sales strategies to identify prospective targets or sources of patient referrals within the independent physician and therapist offices, hospitals, healthcare agencies segment, community organizations, labor trusts, local government, associations, universities, and other area businesses
  • Assist in the development and execution of strategic plans aimed at increasing referrals and awareness to Symetria's outpatient and medication assisted treatment (MAT) facilities, while promoting Symetria's services and reputation in a professional manner.
  • Act as liaison between internal departments (admissions center, clinics, senior management team, etc.) and professional external relationships (hospitals, employers, medical/clinical providers, etc.) and ensure all stakeholders are provided exceptional customer service.
  • Work closely with clinic Program Directors on strategy and execution of targeted marketing campaigns.
  • Research and analyze industry trends, preferences, and needs; utilize analysis for segment targeting and prioritization.
  • Partner with the digital marketing team to design and implement marketing and sales campaigns for strategically identified potential referral partners.
  • Build and foster relationships that advance the reach of Symetria and create additional networking opportunities.
  • Plan and organize promotional activities to enhance professional engagement with strategic and target relationships.
  • Document all prospects, contacts, accounts, and activity in KIPU, Customer Relationship Manager (CRM) software platform.
  • Meet or exceed established activity and performance metrics.
  • Meet with direct manager (Director of Clinical Outreach) on a regular basis, as determined by director, to discuss performance, complete account reviews, complete training and coaching, and evolve strategy of account targeting.
  • Complete all other relevant duties as assigned.
  • Required to travel to various locations within a defined territory to initiate contact, develop and manage relationships, and maximize appropriate inbound referrals. This is a performance and metrics driven role.
Who You Are:
  • Personal or professional knowledge of behavioral health, addiction treatment, and/or medication assisted treatment is preferred.
  • Minimum of 5-7 years outside sales/marketing experience in healthcare or other professional services preferred.
  • Experience working in a high performance, metric driven environment.
  • Clinical experience and working knowledge of clinical settings
  • Strong relationship building, communication, and presentation skills.
  • Ability to work through complex challenges and navigate ambiguous relationship dynamics.
  • Strength communicating with employees from all levels of an organization, from front desk personnel to mid-level managers to executives. Experience interfacing with medical and clinical providers is beneficial.
  • Possess exceptional verbal and written communication skills, including but not limited to accurate and timely reporting, documentation of activities, response to emails, phone calls or other messages.
  • Computer proficiency, social media knowledge, and ability to utilize all forms of technology is required. Experience using virtual meeting tools (Microsoft Teams, Zoom, Google Meet, etc.) is beneficial.
  • Possess and demonstrate strong attention to detail.
  • Must be willing to adhere to all organization compliance policies and procedures as written or verbally communicated.
  • Extensive day travel may be necessary.
  • Must also have reliable automobile with adequate insurance and a current driver's license.
  • Must be motivated and able to work with minimal supervision.
  • Must maintain and protect all company provided equipment.
Benefits Available to You:
  • Healthcare for you and your families: medical, dental, vision, 401k with company match, life insurance
  • CEU reimbursement and paid time to complete required CEUs for your licensure requirements
  • Licensure Fee Reimbursement
  • Paid Vacation and Sick Time

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