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Clinical Representative
2 months ago
About the Role:
We are seeking a highly motivated and detail-oriented Clinical Representative to join our Cardiac Rhythm Management (CRM) division. As a key member of our team, you will play a pivotal role in promoting our commercially approved products through comprehensive clinical education and sales support initiatives.
Key Responsibilities:
- Clinical Support Excellence: Serve as the primary clinical resource for device implant coverage, troubleshooting, programming, and patient follow-up, ensuring optimal customer and patient outcomes.
- Educational Outreach: Conduct presentations and demonstrations to educate customers on the clinical benefits and proper usage of our products, utilizing various formats and platforms.
- Clinical Presence: Attend device implants in hospital labs and operating rooms, conducting patient follow-ups to ensure satisfaction and success with implanted products.
- Relationship Development: Foster strong relationships with hospital personnel, engaging in meaningful interactions and identifying key decision-makers to facilitate future sales opportunities.
- Problem Resolution: Address customer needs and complaints promptly and effectively, collaborating with cross-functional teams to develop innovative solutions.
- Inventory Management: Adhere to company and divisional guidelines for managing commercial inventory, ensuring availability and timely delivery of products.
- On-Call Commitment: Be prepared to fulfill on-call duties as required, demonstrating a commitment to patient safety and product quality 24/7.
Requirements:
- 0-2 years of work experience, preferably with a bachelor's degree in biomedical engineering, Science, Math, Business, or Nursing, or equivalent technical experience.
- Willingness to participate in rotational 24/7 on-call duties, including holidays and weekends.
Preferred Qualifications:
- Previous experience in an Electrophysiology (EP) Lab, device clinic, or Cardiac Catheterization (Cath) Lab.
- Background in medical device sales, sales support, clinical education, or clinical research.
- Self-starter mentality with the ability to work independently and efficiently while remaining accountable to team goals.
- Proficiency in communicating complex medical device software algorithms and therapies to diverse audiences.
- Excellent communication skills, with the ability to engage effectively with medical professionals and patients.
- Demonstrated ability to thrive in a dynamic, fast-paced work environment as part of a highly motivated team.
