Customer Service-Bilingual

3 weeks ago

Orlando, United States DivIHN Integration Full time

DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at to learn more and view our open positions.

Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists

Rashi

Title: Customer Service-Bilingual

Location: Orlando, FL

Duration: 1 Year

Start Time (AM/PM) : 7:50 AM EST

End Time (AM/PM) : 4:20 PM EST

Monday-Friday Onsite Role

Description:

  • This position is Nonexempt and hours over 40 will be paid at Time and a Half.
  • 0-3 years experience required.
  • Takes inbound or places outbound calls to provide information to customers.
  • Utilizes a database to retrieve customer or company information.
  • Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
  • Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.
  • Can organize and handle calls with speed and accuracy.
  • Can work with complex computer applications and resource materials.
  • Can use multiple operating environments (Windows, DOS, Mainframe).
  • Previous experience may be required.
  • Will handle inbound and outbound calls in a call center, this will be within the Professional Services Division of Acelis Connected Health.
  • You will provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints.
  • 2 years of experience in a Customer Service environment.
  • Working within a Call Center environment and working off a que Would prefer experience in healthcare, a medical environment, but not required.
  • High attention to detail and good attendance must be a top priority.
  • Proficient with MS Office suite (Word, Excel, Outlook) Strong verbal and written communication with the ability to effectively communicate at multiple levels in the organization.
  • The role includes providing testing support, product overview and basic technology instructions.
  • Customer Service Specialists provide general assistance, as needed, to achieve and maintain patient success and satisfaction with remote monitoring
  • Must have excellent phone etiquette.
  • Collects, receives and records INR and other results.
  • Utilizes call scripting provided when conducting patient phone calls.
  • Contact the physician for INR results based on the clinic's reporting preferences and as outlined by Acelis Connected Health policies and procedures.
  • Monitors and assists customers with adherence to prescribed test frequency.
  • Promotes use of digital platforms
  • Provides assistance in the use of digital platforms
  • Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable.
  • Responsible for time management, adherence to schedule and attendance.
  • Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements
  • Required: High School Diploma/GED
  • Language: The manager has requested that candidates should be bilingual English/Spanish-This is the need

About us:

DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

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