Bilingual Billing Support Specialist

3 weeks ago

Orlando, Florida, United States Upperline Health Full time

About Us

Upperline Health launched in 2017 and is the nation's leading comprehensive and coordinated lower extremity healthcare organization. Upperline Health provides the highest quality integrated health services to more patients in need through a skilled and compassionate team. We specialize in targeting patients at risk of developing complications and intervening earlier with an innovative care management approach to prevent more serious consequences. Upperline Health is based out of Nashville, TN and currently has practices in Alabama, California, Florida, Georgia, Indiana, Kentucky, and Tennessee.

About the Bilingual Billing Support Specialist Role

Upperline Health is seeking a Bilingual Billing Support Specialist (Spanish/English) to support a team of clinicians in delivering complex health services by providing telephone billing support and assistance to patients and team members across all our podiatric clinics. Ideal candidates will have prior experience working with medical billing in a front office or customer support setting, familiarity with medical terminology and insurance as well as exceptional customer service experience. This person must be an outstanding communicator and a team player who demonstrates strong attention to detail and thrives in a collaborative environment. As Upperline expands, this individual will be able to explore a wide range of career opportunities within the company.

This is a remote position with preference for candidates in Eastern or Central Standard Time. The position is available to candidates who reside in the following states: AL, CA, FL, GA, IL, IN, KY, MI, NC, NV, PA, TN, TX.

What You'll Do:

  • Effectively triage a high-volume of inbound or outbound medical billing related calls by asking appropriate fact-finding questions (expected call volume is per day).
  • Resolve billing related questions and issues with patients in a timely and appropriate manner with minimal need to escalate to the billing specialist.
  • Provide excellent communicator, able to explain billing resolutions in an informational, influential, concise, and personable manner with outstanding etiquette.
  • Adhere to all company policies and procedures regarding payment arrangements, account documentation, proper disclosures, and update of patient information.
  • May be requested to support and perform other duties based on business demand.

Qualifications of the Billing Support Specialist:

  • Must be bilingual – fluent in Spanish and English.
  • Experience working in a front desk or customer support role in a healthcare setting, preferably in an outpatient clinic.
  • Significant familiarity or experience with medical insurance, medical billing and medical terminology.
  • Previous experience working with an EMR, Athenahealth EMR is highly preferred.
  • Previous experience prioritizing a high-volume of calls and utilizing effective time management skills while also providing high quality customer service in a compassionate and professional manner with each interaction.
  • Must be an effective communicator and be able to explain billing resolutions in an informational, influential, personable and concise manner with outstanding etiquette.
  • Tenacious problem solver, with demonstrated capacity to embrace complex problems and arrive at effective solutions.
  • Enjoys working in a team-based environment with active collaboration.
  • Strong written communication skills with success in providing notes, updates, and written communications via computer systems.
  • Thrives in a fast-paced environment that relies on the ability to multi-task and balance competing priorities yet is still able to balance that energy and drive with sensitivity and compassion.

Benefits

Comprehensive benefit options include medical, dental and vision, 401K and PTO.

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full Time

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