Bilingual Patient Service Representative

4 weeks ago

Orlando, United States Medusind Full time
Job DescriptionJob DescriptionDescription:

At Medusind we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry. A significant factor is that our workforce comes with rich domain expertise and robust compliance norms.

Our four-prong approach of an excellent management team coupled with a detailed eye for processes experienced manpower, and cutting-edge technology helps us deliver superior, cost-effective services to our clients across the globe.

Benefits:

  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Employer-paid life insurance.
  • Employer paid short-term and long-term disability.
  • Voluntary additional life insurance.
  • Voluntary supplemental insurance.
  • Employee Assistance Program.
  • 48 hours of sick time after three months.
  • 80 hours of vacation time after six months.
  • $400 referral bonuses.

Duties include but are not limited to:

  • Consistently respond to all incoming calls. Meet established quality and productivity standards for self and for the team.
  • Assist patients with clarification, correction and resolution of their accounts for various medical services via inbound and outbound telephone calls.
  • Accurately obtain via, telephone, the required financial and insurance information from the patient, patient’s representative, or physician’s office.
  • Communicate insurance coverage details to patients and inform the patient/guarantor prior to the service date regarding payment expectations related to co-payments, co-insurance, and/or deductible amounts.
  • Resolve Billing related Queries and update insurance. Provide assistance to patients with questions regarding billing or open accounts.
  • Attempt to collect patient payments during initial phone contact in order to alleviate the amount of effort.
  • Inform Department Director, Supervisor or Team Lead of potential problem accounts or additional requirements for reimbursement to receive direction on how to resolve situations.
  • Must be able to handle the pressure of answering patient/client telephone calls and accurately process correspondence within department goals.
  • Ability to exhibit a heightened sense of listening to patient concerns which translates into successful problem-solving and conflict resolution.
  • Maintain the strictest confidentiality regarding patients according to policies and procedures.
  • Must be able to multi-task in a fast-paced environment and quickly adapt to change.
  • Contribute to team effort by accomplishing related results as needed.
  • Perform other duties as assigned.
Requirements:

Education: High school diploma or GED required.


Knowledge, Skills and Abilities:

  • Previous Call Center Experience. (Required)
  • Must have own computer equipment.
  • Reliable Internet connection.
  • Computer knowledge (Microsoft Word, Excel) is required.
  • Outstanding verbal and written communication skills.
  • Strong computing and keyboarding skills are required.
  • Strong customer service skills and ethics.
  • Ability to work in a fast-paced environment.
  • Bilingual English/Spanish. (Required)

System Requirements:

  • Must be a Windows-based laptop or a desktop. (No Chromebooks, netbooks, or any type of tablet)
  • Internet connection.
  • Headset.

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