Customer Service I
2 weeks ago
Job Title: Customer Service I - Bilingual
Location: Orlando, FL (100% On-site)
Hours: 7:50 AM EST - 4:20 PM EST, Monday-Friday
Rate: $21 - $23/hour
Contract Type: Onsite Position
Contract Length: 12 Months, with possible extension
Job Description:The Customer Service Specialist, within the Professional Health Services, will handle inbound and outbound calls in a call center setting. Responsibilities include addressing customer concerns, explaining business policies and controls, handling escalations, and managing complaints.
Requirements:
- High School Diploma/GED
- Bilingual Skills (English/Spanish)
- 2+ years of experience in a Customer Service environment
- Experience working in a Call Center environment and managing queues
- Proficiency in MS Office suite (Word, Excel, Outlook)
- Strong verbal and written communication skills with the ability to communicate effectively at various organizational levels
- High attention to detail and punctuality
Preferred Qualifications:
- Experience in healthcare or a medical environment (not required but preferred)
This position requires strong customer service skills, attention to detail, and the ability to work efficiently within a call center environment. Candidates must be fluent in English and Spanish and have prior experience in a customer service role. Working onsite in Orlando, FL is required for this position.
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