Training/Learning & Development Manager

3 months ago

Pierce, United States Direct Federal Credit Union Full time
Job Type

Full-time

Description

Remote/Onsite Hybrid Position

POSITION PURPOSE

Drives the CU values and philosophy by strengthening a culture of learning and ensuring that all Learning and Development activities are strategically aligned with the organization's goal. Partners with the leadership team to identify and address employee and organizational development needs. Responsible for ensuring effective training is in place to enable the achievement of desired business results. Conducts needs assessments, designs and develops training programs, and delivers both customized and organization-wide training programs. Measures and tracks the effectiveness of training to ensure a return on investment.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for supporting, demonstrating and promoting the Credit Union service culture.
  • Provides exceptional service to all customers by demonstrating, following, and supporting the Inspired Financial Service promises and standards, along with the Credit Union Mission, Vision and Values.
Assumes responsibility for managing the Credit Union Training Programs.
  • Owns the training lifecycle, including needs assessments, content and curriculum development, marketing and communications of the training programs, participant feedback evaluations, calculating ROI, and tracking analysis and reporting.
  • Builds and maintains strong, collaborative relationships with leaders throughout the CU to achieve the organization's strategic goals. Leverages appropriate resources to provide business units with educational support, i.e. soft skills training, management/leadership training, coaching, onboarding, etc.
  • Acts as a true partner to leaders in the organization and Human Resources to conduct needs assessments and identify skills gap. Derives plans to accelerate employee development in support of the CU goals.
  • Combines instructional design and delivery expertise, industry best practice data, and business knowledge to create comprehensive, innovative learning solutions for employees at all levels of the organization.
  • Creates and delivers clear, effective, and compelling training for both compliance and skills development classes, including online and in-person curriculums, printed guides, emails, video scripts, and more.
  • On an annual basis, conducts training needs assessments and develop a learning plan that's aligned with the CU's strategic initiatives.
  • Coordinates with subject matter experts (SME) to design department specific learning modules to enhance skill levels.
Creates, implements, and facilitates leadership development programs and initiatives.
  • Develops, facilitates, and delivers leadership development programs. Implements program enhancements to ensure content and approach for delivery remains relevant and effective.
  • Manages Career Development program, continuing to improve and refine the existing program.
  • Designs and implements new development initiatives for both new and more experienced managers. Employs innovative tactics to drive behavioral change and strengthen leadership capabilities across all lines of business.
Serves as relationship manager for Learning and Development contractors, consultants, and vendors.
  • Identifies, engages, and partners with Learning and Development consultants and subject matter experts to create and deliver trainings and targeted content.
  • Manages other training and development provider relationships, and monitors and measures the quality and effectiveness of content and programs delivered.
Manages and administers Learning & Development operational activities:
  • Tracks and conducts mandatory trainings (e.g., Ethics, Sexual Harassment, etc.), and disseminates related communications.
  • Prepares and manages Learning & Development budget.
  • Regularly reviews Learning and Development program effectiveness, and assess where improvements may be made in resourcing, vendor & tool utilization, content creation, and training delivery.
Responsible for the training rooms from developing the guidelines for usage to scheduling and preparing the physical set-up.
  • Collaborates with the Information Services and Facilities department for any special needs, remote training, or when repairs are needed for equipment, tables, chairs, etc.
  • Ensures the training room and the training closets are kept neat and organized.
  • Ensures that employees in remote locations receive an effective training experience.
Assumes responsibility for related duties as required or assigned.
  • Additional duties and responsibilities may be assigned by management as deemed appropriate.
QUALIFICATIONS

EDUCATION/CERTIFICATION: Bachelor's degree from an accredited university required. Training certification preferred.

EXPERIENCE REQUIRED:
  • 5 + years of design and delivery of training experience.
  • 3+ years of experience in customer service, retail, sales, training, or financial industry.
  • 2 + years of successful project management experience.
REQUIRED SKILLS:
  • Strong on-time execution skills.
  • Ability to build collaborative relationships.
  • Ability to positively influence and drive consensus across teams.
  • Excellent facilitation and solution-oriented critical thinking skills.
  • Attention to details and strong organizational skills.
  • Excellent written and verbal communication skills.
  • Must be able to use general office equipment and Microsoft Office.
Requirements

QUALIFICATIONS

EDUCATION/CERTIFICATION: Bachelor's degree from an accredited university required. Training certification preferred.

EXPERIENCE REQUIRED:
  • 5 + years of design and delivery of training experience.
  • 3+ years of experience in customer service, retail, sales, training, or financial industry.
  • 2 + years of successful project management experience.


Salary Description

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