Claims Consultant

4 weeks ago

Birmingham, United States Lockton, Inc. Full time
Job Summary:

Lockton is currently seeking an analytical forward thinker who is passionate about providing exceptional service and support throughout the life cycle of the claims process. The Claims Consultant provides technical expertise and advocacy for clients operating in a range of industries as they work through a variety of claims. As a trusted client consultant, you have the responsibility to oversee the full-length claim process from initiation to closure, through frequent communication and management of expectations amongst the client, Lockton account team, and carrier partners. If you are looking for an opportunity to join an organization who allows you to be Uncommonly Independent, Apply Today

Responsibilities include, but not limited to:

Oversee claims from initial notification through resolution, supporting the investigation, evaluation, negotiation, and resolution of complex issues throughout the claim cycle

Ensure claims are analyzed for coverage, adjusted, and paid appropriately

Proactive communication with carriers and TPAs, clients and prospects, Lockton account teams and other stakeholders as necessary

Identify and manage expectations of all parties involved in the claim to include client, Lockton account team and carrier partner

Assist with coverage and policy analysis, issues and dispute resolution

Identify and engage with valued vendor partners, including TPAs, forensics accountants, subject matter experts, engineers, and legal partner

Serve as a professional liaison with carrier partners on claims issues and advocate for client through the knowledge of coverage and claims best practice

Participate in new business opportunities, identify cross-selling opportunities, and demonstrate Lockton service values to win new business and maintain existing client

Review and analyze claim reports to identify and address trends to develop and implement strategies to best serve our clients needs and correct adverse trend

Additional claim-related tasks, as requested by leadership

Support internal and external clients with coverage analysis, claim issue resolution and other claim challenge

Communicate across teams and series on claim issues relating analytics, policy issues, claim development and quantum as appropriate

Responding to each task, concern and situation with Lockton speed

Requirements:

Bachelor's degree in Business or related field; or equivalent education and work experience

Completion of industry specific designations preferred (AIC, CPCU, etc.)

Prior experience in handling of complex or high value commercial claims according to industry best practice

Strong technical expertise and ability to articulate knowledge in claims handling process, litigation management and variety of commercial coverage form

Developed analytical and organizational skills with strong attention to detail and accuracy

Working knowledge of Microsoft Office product

Excellent written and verbal communication skills with the ability to effectively communicate to clients and/or prospects, Lockton teams, carrier partners and supporting resource

High level of business acumen and negotiation skill

Ability to effectively manage time and priorities in fast paced environment

Understands industry trends and governmental regulation

Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information

Legally able to work in the United State

Demonstrated understanding of insurance industry best practices, laws and appropriate application in claim scenario

Willingness to travel, as needed, for internal and client meeting

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