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Patient Services Coordinator

4 months ago

Raleigh, United States CORA Physical Therapy Full time

Patient Services Coordinator - Float Ignite Your Career With CORA As a Patient Services Coordinator at CORA, you'll be a vital part of our clinic support team by providing meaningful patient interactionsand exceptional customer service. You'll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you'll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm. This is a full-time, float position . A Patient Services Coordinator float provides front desk support to more than one CORA clinic location in the area. Who We Are: CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right . What You'll Love About Us: • Competitive Pay • Medical, dental, vision, disability, and life insurance • 7 paid annual holidays + 2.5 weeks PTO that grows with time • 401k Retirement & savings plan • Career growth opportunities within CORA • Leadership development: coaching, mentorship, and skill-building activities • Tuition reimbursement What You'll Need: • High School diploma or GED required • Previous customer service experience within the last two years required • Consistent and reliable transportation required to travel to multiple CORA clinic locations • Proficiency with Microsoft Office Suite (Word and Excel) required • Strong time-management and organizational skills • Superior written and verbal communication skills • High level of personal integrity, reliability, and honesty • Ability to work effectively in teams and autonomously in a fast-paced environment Bonus Points: • Prior experience in a healthcare office setting • Basic medical terminology • Fluency in Spanish or Creole What You'll Do: • Warmly greet and build rapport with patients through in-person and phone interactions • Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary • Verify patient insurance for outpatient therapy benefits (applicable locations only) • Manage incoming physician referrals and prescriptions • Provide communication on first visit expectations to all new patients • Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit) • Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files • Collect co-pay/deductible payments and provide a receipt with each transaction • Balance daily collection of cash/checks/credit cards at the end of each day; Submit daily charges to Clinic Manager • Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office/gym per CDC guidelines CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.