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Patient Care Coordinator
2 months ago
We are seeking a skilled and compassionate Patient Care Coordinator to join our team in the healthcare industry. This role is crucial in ensuring that patients receive high-quality care and a seamless healthcare experience.
Responsibilities:- Serve as the primary point of contact for all patient-related matters, ensuring a high level of customer service and patient satisfaction.
- Coordinate patient care services, including scheduling appointments, managing patient records, and facilitating communication between patients and healthcare providers.
- Manage front desk operations, including greeting patients, answering phone calls, and handling patient inquiries in a timely and professional manner.
- Collaborate with healthcare providers to develop and implement individualized patient care plans.
- Maintain accurate and up-to-date patient records in compliance with industry standards and regulations.
- Facilitate patient education, providing information and resources to help patients understand their health conditions and treatment options.
- Coordinate with insurance companies to verify coverage, process claims, and resolve any billing issues.
- Participate in ongoing training and development activities to stay updated on the latest trends and best practices in patient care coordination.
- Minimum of 5 years of experience in a patient care coordination role, preferably within the healthcare industry.
- Proven experience in front desk operations, including handling patient inquiries, scheduling appointments, and managing patient records.
- Exceptional customer service skills, with a strong ability to empathize with and support patients.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with patients, healthcare providers, and insurance companies.
- Strong organizational and multitasking skills, with the ability to manage multiple priorities in a fast-paced environment.
- Proficient in using healthcare management systems and Microsoft Office Suite.
- Knowledge of healthcare regulations and standards.
- Ability to handle sensitive patient information with discretion and in compliance with privacy laws and regulations.
- Bachelor's degree in healthcare administration, nursing, or a related field is preferred.