Healthcare Patient Services Coordinator

1 week ago

Raleigh, North Carolina, United States Jobot Full time
Position Overview:
We are currently seeking a dedicated and compassionate Patient Care Coordinator to enhance our healthcare services. This role is essential in delivering exceptional patient experiences and ensuring the effective management of care services.

About Us:
As a leading staffing agency, we specialize in connecting talented professionals with top-tier healthcare organizations. Our client, a prominent healthcare provider, is looking for an organized individual to fill this vital role.

Why Work With Us?
We offer a comprehensive benefits package, including dental and vision coverage, flexible spending accounts, short- and long-term disability options, and a company-matched 401(k) plan. Additionally, we provide tuition assistance and company-paid life insurance.

Key Responsibilities:
1. Act as the main contact for all patient-related inquiries, ensuring high levels of service and satisfaction.
2. Coordinate patient care services, including appointment scheduling, record management, and communication facilitation between patients and healthcare professionals.
3. Oversee front desk operations, greeting patients, answering calls, and addressing inquiries professionally.
4. Collaborate with healthcare teams to create and implement personalized care plans for patients.
5. Maintain accurate patient records in accordance with industry regulations and standards.
6. Provide patient education, offering resources and information to help them understand their health conditions and treatment options.
7. Work with insurance providers to verify coverage, process claims, and resolve billing issues.
8. Engage in continuous training and development to stay informed on best practices in patient care coordination.

Qualifications:
1. At least 5 years of experience in a patient care coordination role, ideally within the healthcare sector.
2. Proven expertise in front desk operations, including patient inquiries and appointment management.
3. Outstanding customer service skills, with a strong capacity for empathy and support.
4. Excellent communication and interpersonal abilities, facilitating effective interactions with patients, providers, and insurers.
5. Strong organizational skills, capable of managing multiple tasks in a dynamic environment.
6. Proficient in healthcare management systems and Microsoft Office Suite.
7. Familiarity with healthcare regulations and standards.
8. Ability to handle sensitive patient information with confidentiality and in compliance with privacy laws.
9. A bachelor’s degree in healthcare administration, nursing, or a related field is preferred.

In this role, you will significantly contribute to the health and well-being of our patients, ensuring they receive the highest quality of care.

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