Technical Support Specialist

2 weeks ago

Portland, United States Costi Full time

**Career Opportunity at COSTI**

Technical Support Specialist Costi requires a technical support specialist for its IT department

This is a full-time non-union contract position scheduled to work 35 hours per week.

**Duties:**

* Troubleshoot and resolve issues related to operating system, applications, hardware failures, printing problems, user accounts, etc.

* Install computers, printers, print servers, modems, hubs, routers, switches and other peripheral devices, including hardware and software.

* Perform preventive maintenance for computer, data communication, and peripheral equipment; Install necessary software.

* Assist with new technology rollouts including associated equipment and coordinating schedules.

* Image and deploy new workstations (laptops, desktops, notepads) using tools like SCCM.

* Maintain communication with IT Manager to understand and meet program/department needs. Stay abreast of upgrades, new products, and emerging technology to enhance operational efficiency and effectiveness.

* Log and maintain incident tickets in ticketing software.

* Perform user administration duties and set up new user access and hardware; Provide standard onboarding/terming of employees (AD users / Groups / Exchange mailboxes / O365).

* Perform duties in a timely and accurate manner; routine communications.

* Must have experience managing and remote troubleshooting for multiple locations.

* Experience testing, installing, and running CAT5 data cabling preferred but not required.

* Experience with a VoIP telephone system preferred.

* Maintain Windows client OS software patches and security updates.

* Serve as an integrated team member of technical support

* Maintain IT departments standard documents; Contribute to department's knowledge base articles and FAQ's.

**Qualifications:**

* Two-year degree or certificate in a related technical field, or equivalent experience

* Minimum of three (3) years experience in maintenance, repair, and support of computer, server, and/or networking and security in a networked environment.

* Help desk experience and familiarity with ticketing software.

* Strong analytical and problem-solving skills.

* Exceptional interpersonal skills, with a focus on building customer rapport; Driven to help others.

* Strong written and oral communication skills; Strong documentation skills.

* Knowledge of Microsoft products & technologies (Office applications, OSes, O365, etc.)

* Basic knowledge of computer hardware and networking technologies.

* Ability to maintain professionalism under stress.

* Deadline-driven with excellent time management ability.

**OTHER**

* Must be available and willing to travel to various locations and with such frequency as the business need dictates.

* Must be available and willing to work nights, weekends, and holidays as required to meet business needs.

* Available to work rotating late shift/on-call schedule as assigned, providing support during evening and weekend hours.

* Must be fully vaccinated against COVID-19

**Location:**

760 College St., Toronto **Duration of Position:**

February 1, 2022 January 31, 2023 **Starting Salary Range:**

$55,989 to $62,602 per annum + benefits **Posting Date:**

2022-01-07 **Closing Date:**

2022-01-20 **Notes:**

If you are interested, please quote Reference **#10-22**

and send your resume with a covering letter to:

Manager, Staffing and Orientation

COSTI Immigrant Services

1710 Dufferin Street

Toronto, Ontario M6E 3P2

**"We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please."**

**COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.**

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