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Technical Support Specialist

2 months ago

Portland, Oregon, United States TEKsystems Full time
Position Overview:

The Helpdesk Support Technician plays a crucial role in ensuring smooth IT operations by providing assistance and resolving technical issues for end-users.

Key Responsibilities:

- Participate in the helpdesk rotation to support users effectively.

- Respond to inquiries via phone and email, ensuring timely resolution of issues.

- Occasionally visit client sites to replace or repair equipment as needed.

- Utilize the ManageEngine ticketing system to track and manage support requests.

- Handle a variety of tickets and calls, demonstrating flexibility and problem-solving skills.

- Be available for occasional nights and weekends to provide support when necessary.

Required Skills:

- Proficiency in Windows Administration, Active Directory, and Point of Sale (POS) systems.

Preferred Qualifications:

- Entry-level candidates or those with 1-2 years of relevant experience are encouraged to apply.

About TEKsystems:

As a leader in technology services and talent solutions, TEKsystems partners with clients to implement innovative ideas and solutions that leverage new opportunities. With a workforce of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. Our commitment to driving change through partnership is at the core of our mission. TEKsystems is proud to be an equal opportunity employer, considering all applications without regard to race, gender, age, or any other characteristic protected by law.